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jojo22
Beginner
194 Views
Message 1 of 13

Fibre Broadband Availability

Hi

Quite a few residents in my village have been able to order fibre in the last couple of weeks, after waiting a few years. 
There are about half that can't order fibre. My neigbour who is only next door but one to myself has also
ordered fibre.

It seems very unfair that the remaining residents including myself cannot order fibre. Could you please advise if we will also be able to order it soon? I was connected to the same cabinet as my neighbour next door but one, and my line has now been moved to a cabinet 2.5 miles away only recently? I have since had quite a few people stating they can't hear me very well on my landline.

Could you please advise or help?

Thanks

 

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12 REPLIES 12
Distinguished Sage
Distinguished Sage
181 Views
Message 2 of 13

Re: Fibre Broadband Availability

Enter your phone number and post results. Remember delete number. http://www.dslchecker.bt.com/

It is highly unusual for openreach to change your line routing to a different cabinet



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jojo22
Beginner
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Message 3 of 13

Re: Fibre Broadband Availability

Hi

 

This is the result I got:

BT.png

I was on cabinet 11 the same as my neighbour and for some reason have been moved to cabinet 1. Is there anything that can be done so that the rest of us also get fibre. 

 

Thanks

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Distinguished Sage
Distinguished Sage
169 Views
Message 4 of 13

Re: Fibre Broadband Availability


@jojo22 wrote:

Hi

 

This is the result I got:

BT.png

I was on cabinet 11 the same as my neighbour and for some reason have been moved to cabinet 1. Is there anything that can be done so that the rest of us also get fibre. 

 

Thanks


See https://www.homeandbusiness.openreach.co.uk/help-support/when-can-i-get-fibre-faqs

"Unfortunately not. We can’t move a line that’s already connected to a home or business from one cabinet to another."

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Distinguished Guru
Distinguished Guru
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Message 5 of 13

Re: Fibre Broadband Availability

I suggest you contact SuperfastWales for more info.

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jojo22
Beginner
163 Views
Message 6 of 13

Re: Fibre Broadband Availability

Thanks for the link.
It's just grossly unfair that half of our village can now order fibre and it seems the rest of us have to just accept this, its just so unjust. Maybe I should raise a complaint with my MP?
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Distinguished Sage
Distinguished Sage
153 Views
Message 7 of 13

Re: Fibre Broadband Availability

Cab 1 has been fibre enabled since august 2017.  As you are not showing any FTTC that suggests you are to far from your cabinet to get fibre. Just because your neighbour is on cab 11 does not mean you would be connected to the same cabinet. It is not unusual for you to be connected to same pole but routed to different cabinets



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jojo22
Beginner
150 Views
Message 8 of 13

Re: Fibre Broadband Availability

I was originally connected to cabinet 11, its only recently that i've noticed the cabinet i'm connected to is now cabinet 1? Also its not just my neighbour that can now order fibre, its about half the village. Its just completely unjust & the rest of us that can't order fibre shouldn't have to accept this.
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Starwire
Contributor
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Message 9 of 13

Re: Fibre Broadband Availability

If it’s a BDUK Funded DSLAM you need to check with the Local Authority in charge of it.

To keep down costs the BDUK prefer to use ‘Price Work’ Contractors to Install the Infrastructure. As they’re on Price Work they have this tendency to get it in as quickly as possible and not check what they’ve done is correct or even complete before signing it off and moving onto the next job. Why only earn £100 that day doing one job properly when you can earn £300 doing three bodged jobs.

If you were supposed to be connected to the new PCP and they haven’t done it they are legally obliged to go back out and complete the work they were paid to do.
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jojo22
Beginner
107 Views
Message 10 of 13

Re: Fibre Broadband Availability

Hi, I'm not sure if it is BDUK funded, is there a way of checking this? If it is would I need to contact my local council to explain the situation?
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