Is it normal for the network uptime to reset every 1 or 2 days. We've been having unstable pings so wondering if its related? We had an engineer out who improved the speeds which is awesome but surely the network uptime shouldn't keep dropping like this? Does this show something is wrong?
0 Days, 12 Hours 36 Minutes
3 Days, 22 Hours 27 Minutes
That shows you powered down hub 3 days ago but lost internet connection as recent as 12 hrs ago
post stats from hub. If hh6 then advanced settings then technical log information
try dialing 17070 option 2 should be silent and best with corded phone
No. That's the stats I was looking for
the stats look odd - you have 73mb connection speed but your attenuation is far to high at 33db for that sort of speed
have you tried a factory reset of hub to see if that fixes it?
any line noise?
Just to add a comment: I installed a new Smart Hub 2 yesterday.
The line attenuation, as displayed, is 23db downstream, in comparison with the HH6, which was 17db.
This seems odd, but it makes you wonder how accurate the measurement, or estimate, is.
There are no disconnects so far.....,,
That's interesting about your attenuation. I was involved in testing and initially had higher than 'normal' attenuation but subsequently had a firmware update which now shows my 'normal' attenuation
There is nothing you or engineer can do to change attenuation as that is calculated by hub. It is not cause of drops in connection
quiet line test?
Further to my comment, posted previously.
A new Smart Hub2 firmware was installed today, 49hours after initial setup.
The current firmware is at V0.12.02.11078-BT.
GUI firmare remains as it is.
upstream/downstream line attenuation is now shown as 10.4db/16.7db, as against the previous stated levels of 22.8db/30.5db. The new levels are now inline with the previous HH6 stated levels.
Perhaps this may help others, as there appear to be many views on this topic.
VDSL2 speed is 12.2mbps up, 60mbps down, with noise margins of 6.1/3.1 db, which is the normal speed here.
I can now proceed with setting up the disc.
That's the same firmware I am using now which I have had for couple of months - working without problem