cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
keels24
Aspiring Contributor
643 Views
Message 1 of 12

Fibre Broadband

hello just wanting some advice if possible.

I had a few issues with my broadband dropping connection and have had 3 engineers out so far.  Last time was last Thursday who moved me over to a new fibre line and so far my router has not dropped connection as far as I can see.  I will post my stats below.  Do I need to wait the 10 days for my speeds to increase, as before I had this issue I was getting a constant speed of around 60mbps now getting 40 or below.  Someone said I may have been moved on to a banded profile whatever that is with the issues I was having before , can someone have a look and advise please.                                                   

Product name:

BT Hub 6A

Serial number:

+084316+NQ65042542

Firmware version:

SG4B1000E020

Firmware updated:

10-Aug-2019

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

2 Days, 21 Hours 11 Minutes 2 Seconds

Data rate:

13.70 Mbps / 45.23 Mbps

Maximum data rate:

13700 / 54520

Noise margin:

6.2 dB / 6.1 dB

Line attenuation:

40.3 dB

Signal attenuation:

26.5 dB / 40.3 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

192 GB Uploaded / 98 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-5HTS

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-5HTS

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

keels24_0-1615723613738.png

 

Keels
0 Ratings
Reply
11 REPLIES 11
pippincp
Distinguished Sage
637 Views
Message 2 of 12

Re: Fibre Broadband

Just maintain a stable connection (no reboots of hub) and G.INP should kick in and give you a speed boost.

0 Ratings
Reply
keels24
Aspiring Contributor
633 Views
Message 3 of 12

Re: Fibre Broadband

Thank you for the response I will be patient and wait 🙂

Keels
0 Ratings
Reply
Gary_C
Expert
614 Views
Message 4 of 12

Re: Fibre Broadband

@pippincp out of interest, how can you tell G.INP is available for this line ?
0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
584 Views
Message 5 of 12

Re: Fibre Broadband

you can see the exchange and cab number from the dslchecker results then use codelook to see cab type



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
keels24
Aspiring Contributor
492 Views
Message 6 of 12

Any help please.

Over days ago I had some issues with my internet dropping out and my speed dropped.  Before this is was getting 60mbps now lucky to get 40mpbs.  I was advised to leave it 10 days and my speed should increase but it has not yet my stats are below.  I have had 3 engineers so far and BT are sending another one out this afternoon as they said my speed is under the minimum of 49mpbs.  Am I on a banded profile or something.

Product name:

BT Hub 6A

Serial number:

+084316+NQ65042542

Firmware version:

SG4B1000E020

Firmware updated:

10-Aug-2019

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

10 Days, 16 Hours 41 Minutes 34 Seconds

Data rate:

13.70 Mbps / 45.23 Mbps

Maximum data rate:

13700 / 54298

Noise margin:

6.2 dB / 6.1 dB

Line attenuation:

40.4 dB

Signal attenuation:

26.6 dB / 40.4 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

245 GB Uploaded / 326 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-5HTS

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-5HTS

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

 

keels24_0-1616398483203.png

 

Keels
0 Ratings
Reply
pippincp
Distinguished Sage
484 Views
Message 7 of 12

Re: Any help please.

The answer is the same as it was 8 days ago when you last posted.

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
471 Views
Message 8 of 12

Re: Any help please.

Nobody mentioned 10 days, it could take a lot longer for DLM to act. You haven't had a resync since you posted last so DLM hasn't done anything yet. It will eventually drop your noise  margin to 3dB and increase your speed. You are not on a banded profile.

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
448 Views
Message 9 of 12

Re: Any help please.


@keels24 wrote:

Over days ago I had some issues with my internet dropping out and my speed dropped.  Before this is was getting 60mbps now lucky to get 40mpbs.  I was advised to leave it 10 days and my speed should increase but it has not yet my stats are below.  I have had 3 engineers so far and BT are sending another one out this afternoon as they said my speed is under the minimum of 49mpbs.  Am I on a banded profile or something.

 

You were advised to leave it until DLM kicked in, nobody advised leaving it 10 days. No idea where the figure of 49Mbps comes from, your handback threshold is 32 Mbps and you are way over that.

Not sure what you are expecting from the engineer, even if he requests a DLM reset (which is unlikely) it will only give you the same as you are getting presently as DLM has not acted so far you are effectively at the stage you would be at following a DLM reset. I.e a DLM reset will just put you back to square 1.

0 Ratings
Reply
keels24
Aspiring Contributor
432 Views
Message 10 of 12

Re: Any help please.

It was bt who said about the 49 they said they not happy as my speed is under that and they are sending out the engineers I am not requesting this.  It was the engineer who said to leave it 10 days

Keels
0 Ratings
Reply