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Igazu1
Beginner

on ‎09-04-2020 19h12

429 Views
Message 1 of 3

Fibre Fault

I had a problem back in January - an engineer came out and said that a new router was going to be sent.

nothing received.

i had a follow up call that I was satisfied - said nothing had been received - just checked and it says I said that the fault was fixed - I never did and it still is not

how do I get this sorted?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎09-04-2020 19h33

415 Views
Message 2 of 3

Re: Fibre Fault

You need to phone 151 and get engineer back and see if you can get a new hub at same time



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pippincp
Distinguished Sage

on ‎09-04-2020 22h37

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Message 3 of 3

Re: Fibre Fault

Doubt it was an Openreach engineer, sounds more like a Qube one. You won't get an engineer to come to your home before 1st June or later (I believe they are booked up until the 21st as of this afternoon).

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