We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Before Christmas we had contractors run fibre for Openreach to a forthcoming housing development next door to my house. They added a junction box outside my property. The chaps who installed this advised that the fibre was ready and FTTP could be easily run. BT currently say that there is currently no fibre at the junction box. I am confused as we have been told that there is fibre from the exchange to the junction box and the final leg fibre has been run for the new development. Why can we not get fibre if it is available? BT state that this is not available for our year old development. I been informed by the contactors who ran the fibre that its ready but BT and Openreach advise its not.
Help advise is needed as some folk who have BT copper only get speeds of 500k
from previous posts and dslchecker result are you currently on FTTC?
have you tried running the dslchecker again to see if any update
we have normal BT Broadband no fibre
I have run the DSLChecker and get FTTP is not available
from a previous post message 15 https://community.bt.com/t5/ADSL-Copper-broadband/Am-I-being-capped/td-p/1775899/page/2
the link I posted was from a previous post you made which included dslchecker result which showed FTTC available so I was asking if you had FTTC
can you run dslchecker again and post results to compare with your previous post