cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
885 Views
Message 1 of 9

Fibre Optic Switch over

My broadband was due to be switched to fibre optic on the 10th April 2020.

I have received the new hub etc...

Will this still be the case?

Thanks

 

 

0 Ratings
Reply
8 REPLIES 8
Highlighted
Distinguished Sage
Distinguished Sage
880 Views
Message 2 of 9

Re: Fibre Optic Switch over

@Preuss 

Provided its FTTC (Fibre To The Cabinet), where your connection comes in on your phone line. You may like to check to see if you have dial tone on your phone.

0 Ratings
Reply
Highlighted
Newbie
871 Views
Message 3 of 9

Re: Fibre Optic Switch over

I was led to believe this would involve an engineer visit - neighbour had the same.

I presumed home visits may be cancelled.

Thanks. 

0 Ratings
Reply
Highlighted
Sage
864 Views
Message 4 of 9

Re: Fibre Optic Switch over

Home visits have been cancelled.

0 Ratings
Reply
Highlighted
Newbie
859 Views
Message 5 of 9

Re: Fibre Optic Switch over

Thanks for your help.

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
847 Views
Message 6 of 9

Re: Fibre Optic Switch over


@Preuss wrote:

I was led to believe this would involve an engineer visit - neighbour had the same.

I presumed home visits may be cancelled.

Thanks. 


What did you actually order?

0 Ratings
Reply
Highlighted
Newbie
840 Views
Message 7 of 9

Re: Fibre Optic Switch over

I never ordered it - I was sent a new smart hub and told I was being switched on 10th April.

No extra charge etc...

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
834 Views
Message 8 of 9

Re: Fibre Optic Switch over

Does the new hub have one red and three yellow Ethernet ports or 4 yellow?

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
830 Views
Message 9 of 9

Re: Fibre Optic Switch over


@Preuss wrote:

I never ordered it - I was sent a new smart hub and told I was being switched on 10th April.

No extra charge etc...


I assume this is a free upgrade from ADSL (copper) to Fibre (copper)?

In that case a visit is not needed, you can plug in your new home hub now, as it will still work on ADSL, and the speed should increase once you are changed over.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

0 Ratings
Reply