I was hoping to get fibre based high speed Internet access in a new house I'm moving into.
The area postcode is N10 2PD - but I don't have the actual phone number yet (but I know its not currently a BT one)
My Exchange is done and it appears (by running a check on house numbers) half my street is already active with Infinity.
BT Infinity checker shows "No" for houses: 28-->2 but "Yes" for houses: 30++
Guess what? I'm not in 30++ 😉
StreetView shows different telegraph poles. One serves houses 28-->2 and another serves houses 30++
Now, Sky Checker say Yes - I can have a high speed fibre based connection, but BT say I cannot have Infinity.
So I called Sky, and their sales staff say there is a £50 charge for OpenReach to make the connection. Fine, Happy!
Why can't BT tell me this? Just a plain No.
How do I get a definitive answer about my line?
Why will Sky send out OpenReach to make the connection while BT tell me: "computer says no"
How do I get my line 'checked' ?
Why am I trying to spend my money with BT when I can just go with Sky...!
I'd prefer Infinity if I can have it!
Suggestions welcome, thanks!
cab is in the process of getting upgraded. but nothing is showing as available. go try looking for a greenbox with the number 29 on the side, which is your cab. see if there are any new works. look out for bt vans etc, all the usual.
So I contacted OpenReach (email@example.com) and put the same question to them and the response was:
"I have escalated with our technical teams and they can find nothing wrong.
Could I suggest that if you are ordering from BT retail, that you escalate the issue to them as that is where the problem may lie."
So I called BT and a helpful chap asked around for me, his reply eventually was, "perhaps I am enabled, but the Infinity allocation in my exchange is at full capacity."
So Sky say they can provide that same address with 40Mbps Fibre - So i'm going see where that goes....