cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
203 Views
Message 1 of 10

Fibre Upgrade no change

So, we received our switchover date from BT and a nice new shiny Smart Hub 2, the new hub is installed and the switchover date has been and gone however we're getting download speeds of 10mbs at best, not what I'd expect from fibre

0 Ratings
Reply
9 REPLIES 9
Highlighted
Distinguished Sage
Distinguished Sage
199 Views
Message 2 of 10

Re: Fibre Upgrade no change

What speed were you guaranteed  in the email you were sent?

If you put your phone number in the checker https://www.broadbandchecker.btwholesale.com/#/ADSL and post a screenshot of the results we can see what speed you should expect. Remember to edit out your phone number before posting.

Highlighted
Beginner
196 Views
Message 3 of 10

Re: Fibre Upgrade no change

Screen Shot 2020-07-15 at 10.12.29.png

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
193 Views
Message 4 of 10

Re: Fibre Upgrade no change

post stats  HH6/SH2 then advanced settings then technical log information . 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Highlighted
Beginner
193 Views
Message 5 of 10

Re: Fibre Upgrade no change

Thanks,

It is strange, if there's no difference then there really was no point in BT switching us over, I've looked at the emails regarding the switchover and there's no mention of speed other than 'BT fibre is up to 3x faster than standard uk fibre'

0 Ratings
Reply
Highlighted
Beginner
179 Views
Message 6 of 10

Re: Fibre Upgrade no change

Not sure I know what "post stats  HH6/SH2 then advanced settings then technical log information" means, can't find anywhere to show HH6/SH2 stats?

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
176 Views
Message 7 of 10

Re: Fibre Upgrade no change

if you go to hub manager then advanced settings then technical log information (not logs) you will see the required stats



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Highlighted
Beginner
172 Views
Message 8 of 10

Re: Fibre Upgrade no change

Product code:

Smart Hub 2

 

Serial number:

+091301+1949048577

 

Firmware version:

v0.17.01.12312-BT

 

Firmware updated:

Mon Jul 13 01:02:09 2020

 

Board version:

R01

 

GUI version:

1.56 15_02_2019

 

DSL uptime:

1 days,07 Hours08 Mins24 Secs

 

Data rate:

1.227 Mbps / 12.507 Mbps

 

Maximum data rate:

1.228 Mbps / 12.568 Mbps

 

Noise margin:

5.9 / 3.1

 

Line attenuation:

15.1 / 34.0

 

Signal attenuation:

15.5 / 42.1

 

VPI/VCI:

0/38

 

Modulation:

G.992.5(ADSL2+)

 

Latency type:

Fast

 

Upstream error control:

Off

 

Downstream error control:

Off

 

Data sent / received:

1.2 GB Uploaded / 12.9 GB Downloaded

 

Broadband username:

bthomehub@btbroadband.com

 

BT Wi-fi:

Activated

 

2.4 GHz wireless network name:

Smart Hub 2

 

2.4 GHz wireless channel:

Smart (Channel1)

 

5 GHz wireless network name:

Smart Hub 2

 

5 GHz wireless channel:

Smart (Channel36)

 

Wireless security:

WPA2 (Recommended)

 

Wireless mode:

Mode 1

 

Firewall:

On

 

MAC address:

0C:8E:29:A0:E9:C0

 

Software variant:

-

 

Boot loader:

0.1.7-BT (Thu Nov 30 09:45:22 2017)

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
129 Views
Message 9 of 10

Re: Fibre Upgrade no change

You haven't been switched to fibre yet, you are still on ADSL.

Highlighted
Beginner
127 Views
Message 10 of 10

Re: Fibre Upgrade no change

Thanks, that's strange, they said the switch date was 10th July, that would explain it

0 Ratings
Reply