Does your new address have an active telephone service? If so can you put the number into the BT Wholesale Availability checker and post back the results?
Please make sure to remove the telephone number before posting back.
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I don't know the landline phone number as I've only just moved in and I'm waiting on landlord to get back to me with this information, however I used the Address Checker from the link you provided and this is the result I got:
Hope this will help you resolve my issue, but please let me know if you need more information.
Untill you get a working phone line number, the database results will not be accurate as they do not reflect the actual routing of your line.
cab 25 is directly accross from Polton Ave Rd on grass verge it did have a waiting list but that may have gone noe virgin in the area
how close are you to that cab location
@imjolly I live near Lasswade High School. I've seen there's Virgin in the area but not (yet) on my street, so I'm quite desperate to get fibre from BT, just like my neighbours can, or else I'm stuck with rubbish broadband for probably a long time
you are not that far away from cabinet but far enough you won't get max speed
you must be unlucky as virgin have virtually covered the whole area recently