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Aspiring Contributor
636 Views
Message 1 of 37

Fibre broadband

Hi iv been having trouble getting fibre broadband to my house had it with now tv on the 2nd of January changed to bt was told I could have fibre but now over a month later and lot of phone call sill not got fibre any one else got the same trouble I’m at my wits end with it all. By the way only getting 5 mg max but paying for fibre 

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Sage
622 Views
Message 2 of 37

Re: Fibre broadband

Enter your phone number HERE and post the result, remove phone number before posting. What service do you have at present, ADSL?

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Aspiring Contributor
602 Views
Message 3 of 37

Re: Fibre broadband

 
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Aspiring Contributor
601 Views
Message 4 of 37

Re: Fibre broadband

FD5114FC-F024-4EAA-B763-F3D8BFEF62B3.jpeg

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Distinguished Sage
Distinguished Sage
589 Views
Message 5 of 37

Re: Fibre broadband

checker shows no fibe available to you but it also shows you had 47mb connection on 29/1/20

can you try checker again but use address rather than number



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Aspiring Contributor
574 Views
Message 6 of 37

Re: Fibre broadband

AEE98E3B-4A1B-49E3-9DE7-5A91C0A7B5CD.jpeg

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Distinguished Sage
Distinguished Sage
560 Views
Message 7 of 37

Re: Fibre broadband

same result - no fibre

I have asked mods to see if they can help and at least find out why fibre not available now   they will post here



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Aspiring Contributor
549 Views
Message 8 of 37

Re: Fibre broadband

Thank you much appreciated 👍

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Moderator
Moderator
541 Views
Message 9 of 37

Re: Fibre broadband

Hi @Roger1956 welcome to the forum and sorry that your fibre broadband order has proved so troublesome. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to look into what has gone wrong here.

cheers
John

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Aspiring Contributor
433 Views
Message 10 of 37

Disappointed

Has any one else feel dissatisfied with BT it taken over five weeks to get the package I asked for when I signed up sill no joy, BT don’t call back when promised and keep  giving me the run around will never ever sign up with them again, really angry now 

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