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Roger1956
Aspiring Contributor
893 Views
Message 1 of 37

Fibre broadband

Hi iv been having trouble getting fibre broadband to my house had it with now tv on the 2nd of January changed to bt was told I could have fibre but now over a month later and lot of phone call sill not got fibre any one else got the same trouble I’m at my wits end with it all. By the way only getting 5 mg max but paying for fibre 

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36 REPLIES 36
pippincp
Sage
879 Views
Message 2 of 37

Re: Fibre broadband

Enter your phone number HERE and post the result, remove phone number before posting. What service do you have at present, ADSL?

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Roger1956
Aspiring Contributor
859 Views
Message 3 of 37

Re: Fibre broadband

 
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Roger1956
Aspiring Contributor
858 Views
Message 4 of 37

Re: Fibre broadband

FD5114FC-F024-4EAA-B763-F3D8BFEF62B3.jpeg

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imjolly
Distinguished Sage
Distinguished Sage
846 Views
Message 5 of 37

Re: Fibre broadband

checker shows no fibe available to you but it also shows you had 47mb connection on 29/1/20

can you try checker again but use address rather than number



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Roger1956
Aspiring Contributor
831 Views
Message 6 of 37

Re: Fibre broadband

AEE98E3B-4A1B-49E3-9DE7-5A91C0A7B5CD.jpeg

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imjolly
Distinguished Sage
Distinguished Sage
817 Views
Message 7 of 37

Re: Fibre broadband

same result - no fibre

I have asked mods to see if they can help and at least find out why fibre not available now   they will post here



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Roger1956
Aspiring Contributor
806 Views
Message 8 of 37

Re: Fibre broadband

Thank you much appreciated 👍

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JohnC2
Moderator
Moderator
798 Views
Message 9 of 37

Re: Fibre broadband

Hi @Roger1956 welcome to the forum and sorry that your fibre broadband order has proved so troublesome. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to look into what has gone wrong here.

cheers
John

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Roger1956
Aspiring Contributor
690 Views
Message 10 of 37

Disappointed

Has any one else feel dissatisfied with BT it taken over five weeks to get the package I asked for when I signed up sill no joy, BT don’t call back when promised and keep  giving me the run around will never ever sign up with them again, really angry now 

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