Hi my address and number has not changed for years I had now tv for a year plus net before that and BT before that all on super fibre broadband my date I changed over to but was 02/1/2020 this year were I was but on ADSL NOT super fast as I asked for
have you responded to @JohnC2 private message? if so it can take 2/3 days for your reply to reach top of inbox but mods will contact you
I'm sorry about how long it's taking to find a resolution to your case.
I can see that you called in on Saturday and again this morning and agreed for the Case Management team in Lincoln to take over your case. I will now be leaving your case to the Lincoln team as to not double handle your case, double handling can lead to error's being made and multiple requests being sent over to our supplier.
Once the Lincoln team have resolved the issue please feel free to update this thread.
Hi @Roger1956, a tag on the line is a marker that has been put there by our suppliers to show that there is already a broadband service or an incompatible product or network technology on the line that won't work with broadband.
These cases are normally raised with our suppliers to either get the records updated if there is no active broadband or see if it's possible to remove the incompatible product or technoloy to allow an order to be placed.