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Jonkai
Beginner
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Message 1 of 7

Fibre drops arpound 10 - 15 times a day

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Afternoon all

 

My fibre drops out around 10 to 15 times a day, I keep rebooting the router (Home Hub 5).  I mainly use wifi on the laptop, also tried direct connection and it still drops.

 

Not sure what information you need or what you can do to help, thanks

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Moderator
Moderator
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Message 2 of 7

Re: Fibre drops arpound 10 - 15 times a day

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Hi @Jonkai and thanks for posting.

 

I'm sorry you're having problems with the hub dropping out. Does anything else happen when the drops occur like heating pumps switching on? Is there any noise on the line? Can you check that by connecting a phone to the test socket and dialling 17070 option 2? Can you try that and let me know how you get on?

 

Cheers

 

David

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Jonkai
Beginner
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Message 3 of 7

Re: Fibre drops arpound 10 - 15 times a day

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Hi @DavidM

 

Tried the line test and it seems clear.  I initially thought it was my sons tablet and games he was playing, switched that off and it still happens, heating / water is off and it the connection drops, very random drops.

 

Been happening for around four weeks now, thought it was just an intermitent problem, doesn't look like it is though.  

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Moderator
Moderator
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Message 4 of 7

Re: Fibre drops arpound 10 - 15 times a day

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Thanks for checking that @Jonkai.

 

We'll need to run a few tests to try and find the problem so can you drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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conrad
Recognised Expert
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Message 5 of 7

Re: Fibre drops arpound 10 - 15 times a day

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You should also stop rebooting the hub as DLM will regard that as an additional line fault.

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Jonkai
Beginner
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Message 6 of 7

Re: Fibre drops arpound 10 - 15 times a day

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Thanks, I've used the contact the moderators link.

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Moderator
Moderator
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Message 7 of 7

Re: Fibre drops arpound 10 - 15 times a day

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Thanks for sending over the details @Jonkai. We deal with emails in turn so once you reach the top of the queue either myself or one of the other moderators will be in touch.

 

Cheers

 

David

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