Hello, I have just joined the community, hopping that somebody will end this nightmare of mine.
I'll try to keep it short, but this has been going on for more that a year now!
I have a property with 3 different contracts, two broadband and one landline for alarm service.
A year ago I have been told that fibre was not available, but a few weeks ago I managed to book a fibre installation on both broadband lines (the fibre was actually at the gate post, but not recorded in the system!).
On the two lines, I have been offered two different packages, one as an upgrade and one as a fibre package, different speed and different cost, but I thought "let's just get the ball rolling and look into it later".
The engineer turned up and ordered a dig to pull a rope in our existing duct, for the fibre cable. The digging team turned up, dug a hole in the garden and found that 10 meters away there was already an access box, so this was all a big waste of time.
When they tried to push a rod in the duct, they found a blockage, so decided to design and order a dig to connect the old duct to a newly dug duct, to bring the cable from the pole to the property.
After saying "We'll probably be back in a couple of days", obviously they never came, time passed and no fibre at the date it was estimated.
Today I checked my bills and found that I have already been charged for fibre in one contract, while the appointment to fit the other line has been postponed to SEPTEMBER! (both lines should feed from the same fibre cable anyway, so it makes no sense)
Also, another different engineer just turned up, totally oblivious and had to leave after 5 minutes because he couldn't pull the cable in the duct that has not been dug!
This is beyond acceptable, BT comes out as a really unreliable company, but very efficient in taking payments!
Please help! Thank you!
