we upgraded to fibre 1 a couple of days ago, out old broadband speeds were around 11-13mbs download and 1mbs upload, with the new fibre it’s broadly the same 11-14mbs and maxed out at 15mbs once, upload speed is much improved at 5mbs.
any idea what I can check to see why the download is so slow? I wasn’t expecting a massive uplift but certainly 20mbs+ at a minimum.
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
If you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/
Is there any noise on your phone line? Dial 17070 and select option 2, there should be no noise between the announcements.
Try connecting to the master socket/ test socket and if your problem is still there it could indicate that there is a line fault before the test socket on BT's side.
When you use the test socket make sure that any telephone extensions you have are "dead". There should be no dial tone at any of your phone extensions. If they have a dial tone it means you have star wiring and that is not good for VDSL Broadband and will need to be fixed.
The problem with FTTC is that it may bring the fibre closer to you, but the quality and thus the speed drops off much quicker than ADSL, also crosstalk ie interference between other phone lines reduces speed even further.
https://www.dslchecker.bt.com/ should tell you what to expect.
Thank you for the reply.
Images attached of both the screen shots and there doesn't appear to be any sound on the line either.
Yes defo something wrong, you have the stay fast guarantee or whatever its called, im guessing that would have been about 35-45Mb, so you can log a fault call after the first 10 days.
Yes, phone is working fine. Would the figures suggest something is wrong?
That the information on the availability chart is incorrect, or you have not connected the home hub up correctly to your phone line.
What does your master phone socket look like?
Everything needed is in his message.
The range a & b high and low values are there also shows router SNR, Line Att and data rates etc.
If the DSL checker is correct then he should be getting around 60 Mb/ 18Mb on a bad day.
Check filters are ok and test the router in the test socket and see if that makes a difference.
It has been known for people to connect their home hub to the wrong place on their master phone socket, especially if its number 6 on my picture.