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with the change your line has been reset and you lost G.INP. The will get activated and boost your speed but can take a couple of weeks provided your connection remains stable
Engineer won't be able to help. If he got DLM reset you would be back to square one with no G.INP and waiting again
The main news here is that BT CAN reset fttc connections and thus fix issues associated with dlm.
However they only seem to be able to do this by mistake!
In this case a DLM reset will not solve this problem it was the upgrade which caused the line reset resulting in termination of G.INP and reduction in speed. G.INP will be activated automatically by the DLM in about couple of weeks maybe less provided line is stable
It does not apply to everyone only people on Huawei street cabinets. Customers on ECI don't at present have G.INP - unfortunately I am on ECI
The 2nd engineer visited today, completed a line check, checked the wiring to the outside of the house and also changed the master socket to ensure there were no issues and confirmed all is ok.
He said the speed from the exchange to the cabinet is 80mbps, but due to the distance from the cabinet to my house the max speed will be up to 50mbps. Engineer mentioned as I've been moved to Infinity 2 (through the Fibre Plus contract) from Infinity 1, there's no benefit and the speeds will actually drop off more, so I should be moved back to Infinity 1 and would report this back
Is there anyone from BT who monitor this forum who can pick this up? I've spent too much time ringing the service desk and being passed to several departments and after the first engineer report never went back to them (as the appointment apparently got cancelled) I'm reluctant to ring them again and waste more time
I think you may have misunderstood what the engineer was saying. Your speeds will "not drop off more". The only difference between Infinity 1 and 2 is an artificial software cap, your line will get the maximum it can support no matter which you are on.