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Steven1978
Aspiring Contributor
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Message 1 of 42

Fibre speeds

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Hi has anyone had any problems with there speeds dropping .
I normally get over 50mb
But in the last month from 8pm to way after 12 they've been dropping to below 10mb.
Been on with call centres loads of time ,
Got new hub ,had engineer out.
And another one on the way .....
Problem is they come out when speeds are ok and say everything looks ok from there side .
Is this a congestion prob .
Any help would be great
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41 REPLIES 41
Distinguished Guru
Distinguished Guru
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Message 2 of 42

Re: Fibre speeds

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Which excahnge are you on?  If it is congestion there is no point in calling in or having engineers out as it is dealt with by BT Wholesale.

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Distinguished Sage
Distinguished Sage
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Message 3 of 42

Re: Fibre speeds

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Can you run btspeedtester and when first test completes run diagnostic test and post results remember must be done with wired connection. Do test when ok and again when the problem exits. Post both results

http://www.speedtest.btwholesale.com/



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Steven1978
Aspiring Contributor
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Message 4 of 42

Re: Fibre speeds

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i sorry for only getting back now was waiting as i had a second enginer coming hopeing that would fix my problem.

but speeds are still dropping at night time from 7pm to midnight.

he put on new wall plate on to stop interferenece but hasnt worked.

he has called everyone bt wholesale etc..... and they all came back that it was fine on there end

i will do some speed test to show you what iam getting

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Steven1978
Aspiring Contributor
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Message 5 of 42

Re: Fibre speeds

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How do I post the results
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Steven1978
Aspiring Contributor
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Message 6 of 42

Re: Fibre speeds

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Iam getting a test error message on the diagnostic page
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Steven1978
Aspiring Contributor
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Message 7 of 42

Re: Fibre speeds

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feel like just canceling my bt broadband no one seem to know whats going on.

iam spending too much time every night for the last 2 months going throught the same stuff so frustrating

 

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Distinguished Guru
Distinguished Guru
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Message 8 of 42

Re: Fibre speeds

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What exchange are you on?

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Steven1978
Aspiring Contributor
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Message 9 of 42

Re: Fibre speeds

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how do I find out
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Distinguished Guru
Distinguished Guru
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Message 10 of 42

Re: Fibre speeds

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Enter your phone number HERE and it will give the exchange and cab number.

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