I recently upgraded to Fibre with Halo. My estimated download speed was 41-67Mbps, and my 'Stay Fast Guarantee' speed was 32Mbps.
I am sitting right next to the hub, have tested in 3 times and my download speed has been between about 9 and 13. This seems very poor and I am wondering what to do....formal complaint, send for an engineer, back out of the contract quickly during the cooling off period.
All advice most welcome....particularly as don't think I stand a chance of getting through to BT on the phone any time soon given higher than usual call rates/Coronavirus.
Solved! Go to Solution.
can you post hub stats if hh6 then advanced settings then technical log information
is there any line noise dial 17070 option 2 should be silent and best with corded phone
enter phone number and post results delete number https://www.dslchecker.bt.com/adsl/adslchecker.welcome
I logged onto the hub.....not really sure what I am looking at - says everything is operating fine. Fyi, BT's own speed checker says I am only getting 12.2Mbps from their Exchange to the house....so that would seem to be where the problem lies and is well-under the 32 minimum they 'guaranteed'.
I get the feeling from other posts that there will be 'weasel words' they will fall back on.....and this is really an issue for trading standards as BT are NOT using plain or accurate English in their sales patter.
you need to post stats and dslchecker results so forum can help instructions same for SH2 advanced settings then technical log information
Is this what you need
|Product name||BT Smart Hub 2|
|Fireware version||v0.12.02.11078-BT (Sat Dec 1 14:50:22 2018)|
|GUI version||1.53a 29_08_2018|
|DSL uptime||0 days 2 Hours 32 Mins 18 Secs|
|Maximum Data rate||3 Mbps/21 Mbps|
|2.4 GHz wireless network name||xxxxxxx|
|2.4 GHz wireless channel||Automatic (Smart Wireless)|
|5 GHz wireless network name||xxxxxxxxxx|
|5 GHz wireless channel||Automatic (Smart Wireless)|
|Wireless security||Mode 1|
|Boot loader||0.1.7-BT (Thu Nov 30 09:45:22 2017)|
There is no noise on landline.....think new hub is a Smart Hub 2
sorry but are you getting a dial tone?
need dslchecker results