stats are what looking for connection time very short only couple hours was that a manual reset?
your connection speed is in line with your attainable speed but until see checker results can't tell what expected range is to compare
It is a new hub, delivered today.
Last year, with the old hub and BT broadband, I regularly got 30-50Mbps. However, in the past year, the connection seems to have slowed a great deal, hence 'upgrade' to another BT plan that said it 'guaranteed' a minimum of 30Gbps.....and thus my disappointment that the new tarif and hub is delivering no more than I got from the old set up before today.....and nothing like the speed when I first signed up to BT at this house 4 years ago. Things seem to be moving backwards!
If you only were able to get between 30/50mb then that is all you line can handle and upgrading to a faster package was not going to improve your connection speed
still need dslchecker results
30-50 would be great.....but I am getting about 12.
How do I show you dslchecker results?
Would this be it?
Telephone Number 01256xxxxxx on Exchange WHITCHURCH is served by Cabinet 5
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date
ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)ADSL Availability DateWBC SOADSL Availability DateLeft in JumperObserved SpeedsVDSLOther Offerings
|VDSL Range A (Clean)||73.6||51.1||18.6||12||45.9||Available||Available||--|
|VDSL Range B (Impacted)||70.9||45.4||18||10.3||35.1||Available||Available||--|
|FTTP on Demand||330||30||--||Available||--||--|
|WBC ADSL 2+||Up to 13||--||7.5 to 17.5||Available||Available||--|
|WBC ADSL 2+ Annex M||Up to 13||Up to 1||7.5 to 17.5||Available||Available||--|
|ADSL Max||Up to 7||--||6 to 8||Available||Available||--|
|WBC Fixed Rate||2||--||--||Available||Available||--|
|Max Observed Downstream Speed (Mbps)||13.09|
|Max Upstream Observed Speed (Mbps)||4.24|
|Last Test Date||05-09-2019|
You should be getting 50+ speeds. You are going to have to ring it in.
Thank you - BT has acknowledged problem and are sending out an engineer.