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-AndyH-
Expert
353 Views
Message 71 of 77

Re: Fifa - A new theory what is causing the LAG

I never said it was a solution - just something worth trying. There are very few things that can be tried for the OP to resolve his issue and this is one of them.

 

Some smaller ISPs include this as standard for their residential customers, so they can get the best experience. 

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Distinguished Guru
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Message 72 of 77

Re: Fifa - A new theory what is causing the LAG

Are you suggesting the OP leaves BT?
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-AndyH-
Expert
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Message 73 of 77

Re: Fifa - A new theory what is causing the LAG

Did I say that?

 

My suggestion was that there are some basic things that could be tried to find the cause of the problem. The options are fairly limited, but it's worth trying and there's nothing to lose. 

 

The OP could move ISPs, but there are no guarantees that his issue will be resolved. Smaller ISPs, like A&A, would undoubtedly give better support, but you also could end up paying 2-3x what it might cost with BT Retail each month. 

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Distinguished Guru
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Message 74 of 77

Re: Fifa - A new theory what is causing the LAG


@-AndyH- wrote:

Did I say that?

 


You're posting about things that are not offerred bt BT, such as "tickets" and "elevated service".

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-AndyH-
Expert
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Message 75 of 77

Re: Fifa - A new theory what is causing the LAG

BT can put someone on an elevated best efforts. 

 

Tickets - fault log, fault system, fault reporting - whatever you want to call it. 

 

At the end of the day, all I am trying to do is offer some help and advice to the OP. I get the impression on here people don't want the OP's problem to be fixed.

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Distinguished Guru
300 Views
Message 76 of 77

Re: Fifa - A new theory what is causing the LAG

The OP asked how your suggestion was to be achieved. We're all waiting for your answer...
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If you found this post helpful, please click on the star on the left
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-AndyH-
Expert
288 Views
Message 77 of 77

Re: Fifa - A new theory what is causing the LAG

I've been asked not to post names or email addresses on here by the moderators, but I will give the OP a couple of contacts within BT Retail and BTW who he can email and who might be able to help.

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