cancel
Showing results for 
Search instead for 
Did you mean: 
helenmac1cat
Contributor
263 Views
Message 1 of 5

Final attempt to find out what's wrong with my ping

This is my final attempt to find out what is wrong with my ping.

 

When I try and play online games, they become completely unplayable because very frequently but randomly the ping/latency (ping = milliseconds a request from your pc takes to get to server) spikes up from 20ms to 600ms! This makes it unplayable...

 

It happens on wired and wireless, any idea what's wrong?

0 Ratings
Reply
4 REPLIES 4
Sage
Sage
253 Views
Message 2 of 5

Re: Final attempt to find out what's wrong with my ping

A tracert would help. In windows 7 click the orb and enter cmd in the search box, open the cmd.exe and in the window type tracert bbc.co.uk post back a screenshot of the result.

 

Then access the HH5 and copy lines 1-12 in troubleshooting/helpdesk and post here.

0 Ratings
Reply
Highlighted
helenmac1cat
Contributor
246 Views
Message 3 of 5

Re: Final attempt to find out what's wrong with my ping


@pippincp wrote:

A tracert would help. In windows 7 click the orb and enter cmd in the search box, open the cmd.exe and in the window type tracert bbc.co.uk post back a screenshot of the result.

 

Then access the HH5 and copy lines 1-12 in troubleshooting/helpdesk and post here.


Here's the tracert result to bbc http://pastebin.com/V4PKfksL

 

But you have to rememeber when i'm playing the http://pastebin.com/3hmGHS9K

 

 Here's the helpdesk:

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ34341979
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 15/01/14
4. Board version:BT Hub 5A
5. VDSL uptime:0 days, 11:30:25
6. Data rate:15142 / 69665
7. Maximum data rate:15041 / 68761
8. Noise margin:5.9 / 6.2
9. Line attenuation:0.0 / 18.5
10. Signal attenuation:0.0 / 18.5
11. Data sent/received:485.9 MB / 1.6 GB
12. Broadband username:bthomehub@btbroadband.com
0 Ratings
Reply
Distinguished Guru
232 Views
Message 4 of 5

Re: Final attempt to find out what's wrong with my ping

Are you doing these traceroutes over wireless?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Reply
Tony-gbr
Contributor
228 Views
Message 5 of 5

Re: Final attempt to find out what's wrong with my ping

Buy an open reach modem. Seems like a lot of peoples routers have screwed up their connections after a recent firmware update for the hh5. I haven't disconnected since using an openreach modem. Got an engineer coming out Monday because I want to be put back on fast path or have my DLM reset. Whatever restores my ping. If engineer refuses I'll just keep calling BT and getting the engineer back out lol
0 Ratings
Reply