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977 Views
Message 81 of 87

Re: Fingers crossed!

Personally I would go with a third party router. I'm sure @busterboy1  would agree as he has.

Why go for a top of the range connection and use a hobbled ISP supplied router? To me it beggars belief.

Meantime post your upload problem in this thread and a mod will get around to you.

https://community.bt.com/t5/BT-Fibre-broadband/BT-Fibre-900-Upgrade-Smart-Hub-2-upload-throttling/td... 

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Message 82 of 87

Re: Fingers crossed!

My router is on the latest firmware.

The fella in the faults team said it's definitely a software issue, and it needs changes at the back end, as well as to my smarthub firmware.

He said a patch will be uploaded this afternoon, and he will call me when it's all done.

He said the common issue was the Upload being stuck at 50, but a less common issue is the Upload being stuck at 10, which requires a different fix. 

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963 Views
Message 83 of 87

Re: Fingers crossed!

So if it is a known issue and they have the fix why isn't a new firmware upadate automatically happening?

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958 Views
Message 84 of 87

Re: Fingers crossed!

Could have been bug  in firmware and they have to re-apply it again, i was mentioned this with enginner at the time to.

 

Put it this way though, BT customer service have been really good, just wish Virgin media had this service while i was with them back then. (they have been atrocious)

 

As the title says fingers crossed for you and you get your speeds sorted out hopefully today.

 

 

919 Views
Message 85 of 87

Re: Fingers crossed!

I do agree, BT seem to have really upped their game.

Obviously the foreign call centres being axed has done the trick. 

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916 Views
Message 86 of 87

Re: Fingers crossed!

That is a very good question Pippin.  As it stands mine isn't fixed yet, I'm due a call back at 2pm with an update.

 

 

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886 Views
Message 87 of 87

Re: Fingers crossed!

BT have fixed my Upload now, but I have no idea what they have done, because the guy called me was unsure himself.

Looking at the router stats, it hasn't had a firmware update.

The speed test was via my phone, on WiFi, with others using it, so it's not a bad connection, but I'm sure if I buy a new router it would improve.

No idea what to buy though! 

 

Screenshot_20210319-164527_Speedtest.jpg

Screenshot_20210319-164711_Chrome.jpg

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