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gdsouza
Newbie
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Message 1 of 7

Flashing purple light on Smart Hub 2

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I have the original Ultrafast Hub/Smart Hub 1 and received the new Smart Hub 2 yesterday. 

I simply removed the old Smart Hub, and connected the new Smart Hub 2, patching in Port 1 on my Openreach Modem to Port 4 of the new Smart Hub 2 (on my previous Smart Hub, this was labeled as WLAN). 

All I get is a flashing purple light. 

If I reconnected my old Smart Hub, it turns blue instantly. 

What am I doing wrong?? 

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Flashing purple light on Smart Hub 2

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is there a port on SH2 marked as WAN?



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gdsouza
Newbie
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Message 3 of 7

Re: Flashing purple light on Smart Hub 2

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Nope, just Port 1, 2, 3 and 4. 

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Flashing purple light on Smart Hub 2

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then that is why it won't work with a modem as designed to be conencted to broadband without modem   you would need to request a SH2 wit WAN port



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Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: Flashing purple light on Smart Hub 2

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Or simply remove the Openreach modem and connect the SH2 directly to line.

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Moderator
Moderator
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Message 6 of 7

Re: Flashing purple light on Smart Hub 2

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@licquorice as the op has Ultrafast (FTTP) they'll need the correct version of the Hub 2 so it can be connected to the Openreach ONT. 

Sorry about that @gdsouza if you give the fibre team a call on 0800 587 4787 they'll be able to arrange to correct Hub to be sent. They're open 8am to 9pm Mon-Fri, 8am to 8pm Saturday and 9am to 6pm Sunday.

Community ModeratorNeilO
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Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: Flashing purple light on Smart Hub 2

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@NeilO  Yes, hadn't twigged it was FTTP, I assumed copper modem rather than ONT.

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