cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RW9
Beginner
1,503 Views
Message 1 of 7

Flashing purple light on router

Hi,

Could anyone advise of a solution, router has been displaying a flashing purple light with no broadband connectivity. Manual says this means the hub is working but the cable isn't connected. We have checked and double checked cabling to router, even bought new cable and microfilter but the problem persists.

Been through online diagnostics, used the test socket and no joy. What would be the next step to getting connected again, this is a relatively new install (connected on April 10th) and this issue has been ongoing for around a week. Presume the problem could be with the master socket or cabling in the street?

0 Ratings
Reply
6 REPLIES 6
pippincp
Distinguished Sage
1,494 Views
Message 2 of 7

Re: Flashing purple light on router

Do you have a dial tone on your landline?

Post the hub stats from Advanced settings/technical log/information.l

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,493 Views
Message 3 of 7

Re: Flashing purple light on router

@RW9 

Is your phone line working?

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,492 Views
Message 4 of 7

Re: Flashing purple light on router

Does your phone work. If you dial 17070 option 2 should be silent and best with corded phone 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
pippincp
Distinguished Sage
1,491 Views
Message 5 of 7

Re: Flashing purple light on router

Is this a hat trick???🤣🤣😂

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
1,481 Views
Message 6 of 7

Re: Flashing purple light on router

Yes, and I'll guarantee the OP doesn't have a phone.

Carlusha
Recognised Expert
1,476 Views
Message 7 of 7

Re: Flashing purple light on router


@pippincpwrote:

Is this a hat trick???🤣🤣😂


😂🤣Indeed! First since Moeen Ali toppled 3 South Africans at The Oval in 2017  🤣😂

0 Ratings
Reply