Forcibly switched to fibre, internet not working (orange light), BT won't send engineer for 3 weeks

[Peps]

As it says in the title, BT have switched us from copper to 'superfast' fibre broadband without our asking, and naturally as we predicted, the switch date has come and gone, and our internet now doesn't work at all. We consistently have the orange flashing light on our BT hub. We've never had any issues at all on copper for 3 years, and then they 'upgrade' us to something worse. Now I'm paying for literally nothing. According to a 'test' run by customer service over the phone, it's a problem at our end, but they won't send an engineer for 3 weeks in typical fashion, and that's if the engineer turns up at all, which they haven't in the past. 

I'd rather not borrow our neighbour's internet for the foreseeable, so does anyone here have any thoughts on if we could potentially get it working ourselves? Many thanks for any help anyone can give. 

P.S if it helps, we have a 'Master Socket 5C' single plug socket, with an ASDL filter connected.

[Keith_Beddoe]

@Peps 

You would still be on a copper connection from the cabinet.

Assuming you were on an ADSL connection, then the switch to "fibre" (FTTC) would have occurred if you renewed your contract, as ADSL is no longer being sold.

Its also possible that ADSL is being ceased at your exchange, so they are moving costumers to FTTC.

BT should have sent you a new BT Home Hub. Which BT Home Hub do you have at the moment?

[Peps]

We have a BT Home Hub 4. We were told we didn't need to do anything and that the copper would automatically switch to fibre on the 6th.

[licquorice]

Unfortunately the Home Hub 4 doesn't work with FTTC, you need a new hub. Ring customer services 0800 800150 and explain that they need to send you a new hub.

Alternatively, just buy a cheap VDSL modem/router locally . The Tp Link TD -w9970 is about £30

[Keith_Beddoe]

I think BT seem to assume that everybody already has a newer home hub. The Home Hub 4 has not been supplied for many years now. They should have checked with you first.

[Peps · Accepted solution]

Thanks for all the help everyone. Turns out we were on copper, and have now been switched to FTTC. BT tried to put us on FTTC a year ago which I cancelled, but they sent a smarthub anyway. We shoved it in a cupboard and forgot it existed. When BT then switched us to FTTC this week no mention was made of the smarthub, and obviously we forgot we had it. We just found it, hooked it up and we're all good. I just wish the person we spoke to the other day at customer service had at least asked if we had the correct homehub, since we're obviously clueless. Either way, it's sorted now.

Thanks everyone

[licquorice]

Glad you got it sorted.

[Carlusha]

........... and hope you're enjoying the extra speed without buffering that comes with fibre!