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Aspiring Contributor
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Message 1 of 12

Free Broad band and line Rental

I assumed this was an offer on my account and so it was available to me.

Order.jpg

Now I get a letter that this is a mistake

BT.jpg



Can BT do that - as this was supposed to be a 12 month contract ? As a consumer I cannot cancel the contract but BT can by giving me notice and without any penalties?

I also spoke to numerous people to confirm if this indeed free on chat and I was told that I wont be paying anything !!!

Is this acceptable ? 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Free Broad band and line Rental

looks like possible scam  especially is you google the number



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Aspiring Contributor
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Message 3 of 12

Re: Free Broad band and line Rental

Hi imjolly
thanks for the quick reply
I did a google search as well and
does show it is a bt number
Call 0800 678 1942 • bt.com/infinityupdate
from https://www.bt.com/static/wa/appsyouraccount/myBT/pdf/BT_Voice_Update_CF.pdf
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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: Free Broad band and line Rental

I would try options team 0800800030 uk based and see if they can help explain


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Aspiring Contributor
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Message 5 of 12

Re: Free Broad band and line Rental

anyone else had this issue ?

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Sage
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Message 6 of 12

Re: Free Broad band and line Rental

Did you actually take out the "free" contract and get email confirmation?

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Aspiring Contributor
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Message 7 of 12

Re: Free Broad band and line Rental

Yes I did take the free contract.
I have screenshots of these if you see my original post.

I also chatted numerus times with Bt support who confirmed that I am on a 12 month contract with no payment required.

I also got an email confirmation with  Package - Broadband and Calls
Your contract is for: 12 months starting on 17 Apr 2018

 

The last email I got was
Your order number is: AJMDxxxxxx
Your new service is ready

I can also track this in my account and see that the order is complete.

 

 

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Expert
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Message 8 of 12

Re: Free Broad band and line Rental

It was a glitch and the letter is correct, I've also seen a similar thread on other forums, again they got the letter.

Sometimes when things are too good to be true, they are.

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Aspiring Contributor
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Message 9 of 12

Re: Free Broad band and line Rental

HI Richie

 

Which are these other forums that you mention?

Can you PM me the link please?

 

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Aspiring Expert
522 Views
Message 10 of 12

Re: Free Broad band and line Rental

I've been having trouble recontracting because the account shows up as having a BT employee discount which means free. I can safely say that I don't get the discount but it is a pain to recontract, now on my second go with a case manager involvement this time.

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