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Techwizz
Aspiring Expert
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Message 11 of 47

Re: Free "upgrade" has reduced my download speed?

AFAIK, it's a new contract...
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Community Manager
Community Manager
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Message 12 of 47

Re: Free "upgrade" has reduced my download speed?

Hi all, there's information on these speed boosts on bt.com: Questions about the BT speed boost

But relevant bits to this discussion are here (thanks @garybs29 for posting this information as well)

Does it mean I have to start a new contract?
The upgrade won't change your contract. You won't need any new equipment and you'll pay the same price as you do today for your broadband.

Do I need to pay anything?
The speed boost is at no extra cost to you. You don't need to pay for the upgrade. It's a gift from us to say thank you.

Going back to the original post, @elsouthward I'm sorry your speed has dropped.  It's entirely possible that the speed will recover on its own, if the change only happened a couple of days ago. But if you could please post your router stats, as @imjolly suggested, that'll give us a better idea on what's going on.

Thanks

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elsouthward
Aspiring Contributor
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Message 13 of 47

Re: Free "upgrade" has reduced my download speed?

It looks like it has resynced itself this morning, now even slower. My ping has returned to the usual ~15ms but this speed degredation is no good. Upload sync has now dropped quite a bit too.

Untitled.png

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Distinguished Sage
Distinguished Sage
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Message 14 of 47

Re: Free "upgrade" has reduced my download speed?

down speed looks really low compared to dslchecker estimated range

is there any line noise?  dial 17070 otion 2  should be silent and best with corded phone

are you using the test socket with a filter to see if that improves your speed by eliminating master faceplate and also internal wiring  try this even if using filtered master socket



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elsouthward
Aspiring Contributor
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Message 15 of 47

Re: Free "upgrade" has reduced my download speed?

I don't own a landline phone and haven't for over a decade so can't currently test for noise, though i can say i've never had a single connection issue prior to this package change so it's surely unlikely a physical line fault also devoloped at the exact same time?

The router is always connected to the master socket, I'll have to see if I can find a normal adsl filter to try the test socket as I have the filtered faceplate on mine.

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Techwizz
Aspiring Expert
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Message 16 of 47

Re: Free "upgrade" has reduced my download speed?

It can do. I had a line fault a while back, one minute the line was working perfectly, the next minute, the fault occurred. You need to get hold of a (ideally) corded phone to check, maybe a neighbour has one?
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elsouthward
Aspiring Contributor
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Message 17 of 47

Re: Free "upgrade" has reduced my download speed?

I just went through the automated fault checker which suggested there was a problem with the line and had me arrange an engineer to visit on tuesday. I'll post an update after they've been.

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Distinguished Sage
Distinguished Sage
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Message 18 of 47

Re: Free "upgrade" has reduced my download speed?

you really need to get a cheap corded phone less than £10 as that is the first basic check for broadband - do you have a dial tone as broad band can still work without a dial tone but the speed will be low

In investment of about £10 can save you the engineer call out charge of £85 by ensuring the problem is outside your home as if engineer visits and finds the problem is in your home and your responsibility then you will be charged

I would certainly check for dial tone and use test socket before trying to get engineer visit



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Techwizz
Aspiring Expert
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Message 19 of 47

Re: Free "upgrade" has reduced my download speed?

@elsouthward, you really need to carry out what @imjolly said. It feels like we're offering advice, but you aren't taking it.
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elsouthward
Aspiring Contributor
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Message 20 of 47

Re: Free "upgrade" has reduced my download speed?

Please don't feel as though I'm ignoring advice, I'm just not spending money or going knocking at random houses begging for a landline phone. I'll check later with some friends to see if they have one.

I've just tested at the test socket with a different filter and also tried using the BT hub with no improvement. Surely if there is an issue beyond that point, it is a matter for an engineer to fix and not on my end as I've ruled everything out?

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