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Aspiring Expert
916 Views
Message 21 of 47

Re: Free "upgrade" has reduced my download speed?

Will be interesting if you can find a phone, as if there's noise on the line, then we'll know that's causing the problem.
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Distinguished Sage
Distinguished Sage
901 Views
Message 22 of 47

Re: Free "upgrade" has reduced my download speed?

If you are now in test socket with a filter then can you repost your router stats to compare 



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Aspiring Contributor
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Message 23 of 47

Re: Free "upgrade" has reduced my download speed?

Pretty much the same. Might be able to borrow a phone tomorrow afternoon.

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Aspiring Contributor
845 Views
Message 24 of 47

Re: Free "upgrade" has reduced my download speed?

So the enginner attended and tried everything he could but said there was no visible fault and there was nothing he could do to improve the speeds. He suggested i needed to arrange a "boost engineer" visit, how do I go about doing that?

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Aspiring Expert
823 Views
Message 25 of 47

Re: Free "upgrade" has reduced my download speed?

The mods should be able to do that.
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Distinguished Sage
Distinguished Sage
814 Views
Message 26 of 47

Re: Free "upgrade" has reduced my download speed?

i Have asked mods to see if they can help  they will post here



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Aspiring Contributor
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Message 27 of 47

Re: Free "upgrade" has reduced my download speed?

Thanks very much.

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Moderator
Moderator
782 Views
Message 28 of 47

Re: Free "upgrade" has reduced my download speed?

Hi @elsouthward  sorry the engineer visit did not help get your speed increased.

I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

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Contributor
771 Views
Message 29 of 47

Re: Free "upgrade" has reduced my download speed?


@elsouthwardwrote:

Pretty much the same. Might be able to borrow a phone tomorrow afternoon.

Untitled.png


As far as I can see, the down stream Noise margin is 6.1dB ? So its synched about as far as its going to get as 0.1dB is only going to gain about 1k ?

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Aspiring Contributor
754 Views
Message 30 of 47

Re: Free "upgrade" has reduced my download speed?

Yes. When I first moved into this house I had 65Mb sync with a different provider, after switching to Infinity 1 it was locked at 55Mb as per their cap. Since the switch to inifinity 2, the degredation has become apparent.

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