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kkkk
Aspiring Expert
775 Views
Message 31 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

OK, thanks, have it now, info sent.

 

I have just this afternoon been contacted by a member of the retentions department I believe, who has added the speed boost to my current contract. I'm just a little concerned about whether it has tweaked the price or changed the end date, perhaps if you could confirm its all still as before, but with a 80/20 line please.

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Moderator
Moderator
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Message 32 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

Hi @kkkk

 

Thanks for sending over your details.

 

Nothing should have changed in terms of the price or end dates but we'll double check this for you when we get round to picking up your case.

 

Cheers,

 

Robbie

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Owenmeredith
Aspiring Contributor
746 Views
Message 33 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

Here's hoping they can give me a contact as well!
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Moderator
Moderator
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Message 34 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

Hi @Owenmeredith

 

You can also send us over your details using the steps above.

 

Cheers,

 

Robbie

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Xup
Aspiring Contributor
708 Views
Message 35 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

@RobbieMac

 

Can you confirm any speed bump upgrade is to end at the end of November or will it just continue till they are all done.

 

If it ends at the end of November, where will this leave anyone who has not had the bump that has been promised and their line is capable of higher then infinity1 speeds?.

 

Cheers.

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Moderator
Moderator
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Message 36 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

Hi everyone,

 

As there is more than one of you trying to find this out I'll see about getting a definitive answer and I'll post back.

 

Cheers,

 

Robbie

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MadRob
Aspiring Expert
661 Views
Message 37 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

Thanks @RobbieMac

 

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MadRob
Aspiring Expert
651 Views
Message 38 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

@adslmaxI had been thinking maybe the TP-Link was struggling with the higher speed and had led to the reboot and return to speeds it could handle a lot better. That was my reason for asking if I should swap router for Hub.

 

@imjolly@pippincpThank you also for your responses. As it stands I will leave the router in place for a while longer and see if anything changes. If it doesn't I might 'experiment' with the Hub 6. I'm patient enough to wait and can't complan about my current speeds anyway, I've just had those brief tastes of 63Mbps and the taste was good Smiley Happy

 

If I do eventually do the swap I'll let you all know how things progress.

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Distinguished Sage
Distinguished Sage
629 Views
Message 39 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017


@MadRob wrote:

I've just had those brief tastes of 63Mbps and the taste was good Smiley Happy

 

 


Out of interest what were you doing when you had the "brief taste of 63Mbps" that you couldn't do when you had your stable 51-52 downstream speed.

Owenmeredith
Aspiring Contributor
606 Views
Message 40 of 145

Re: Free speed upgrade for Infinity 1 customers Sept-Nov 2017

@RobbieMac All done!
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