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Newbie
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Message 1 of 7

Frequent Broadband Disconnects - BT Can't Find An Issue

Hi there,

 

For about a month I've been experiencing frequent disconnects (on wifi and ethernet) on my broadband. When using the landline I also intermittently hear a dial tone when speaking to another person part way through the call.

 

I've called tech support three times and the feedback I've got is there isn't issue - it's normal based on the distance from the exchange.

 

Since I've had BT broadband over 1 year and the problem has only occured in the past month, I don't believe is it due to distance from the exchange.

 

Here is the error log from my router.  Can anyone help with advice? Any other info I can post to help rsolve this?

 

Many thanks.

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Frequent Broadband Disconnects - BT Can't Find An Issue

have you tried using a filter in the test socket to see if that helps your conenction - this eliminates your internal wiring and faceplate from causing a problem

when in test socket with filter try quiet line test  dial 17070 option 2  should be silent and best with corded phone  also check there is no dial tone at any extension socket whether in use or not



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Newbie
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Message 3 of 7

Re: Frequent Broadband Disconnects - BT Can't Find An Issue

Hi, I'm already connected directly to the test socket with a filter (my husband did this when the broadband was first setup).

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Distinguished Sage
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Message 4 of 7

Re: Frequent Broadband Disconnects - BT Can't Find An Issue

ok  then try quiet line test and check your extension sockets if you have any



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Message 5 of 7

Re: Frequent Broadband Disconnects - BT Can't Find An Issue

Thanks for coming back so quickly. Quiet line test is ok. There is no dial tone on other phones.

When I was on the phone to BT support a dial tone noise sounded during the call (which the lady could hear). This seems to be an intermittent issue. We barely use the landline so I am not sure how frequent that issue is. But her tests still came back as no issue identified.

What am I noticing is the frequent disconnect of broadband on ehternet and wifi connected devices.

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Message 6 of 7

Re: Frequent Broadband Disconnects - BT Can't Find An Issue

have you tried using a new filter?  you don't have anything conencted to phone line other than your phone extensions do you - maybe conencted to back of box

does your conenction drop if you make or receive a phoone call?



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Message 7 of 7

Re: Frequent Broadband Disconnects - BT Can't Find An Issue

Thank you - I will try this now. I will post back if I continue to experience issues.

 

I have one telephone and the BT hub connceted to the micro filter. The hub then has a few ethernet cables coming off it to various devices in the house.

 

When I made the call to BT earlier, the call didn't drop. We both heard the dial tone suddenly sound during the call. I don't use my landline enough to confirm how frequently that happens.

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