cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AndyDufresne
Aspiring Contributor
1,221 Views
Message 21 of 28

Re: Full Fibre 900 - Slow download

They take the Mick.

 

After my convo with fibre team they acknowledged a speed issue and said they fixed it which for now is true. Getting 1.1Gbps wired.

 

I also got them to turn off bt public WiFi from my router which if anyone connects gets up to 20% of your bandwidth. 

https://twitter.com/FoodLewis
Kingjed
Aspiring Contributor
1,193 Views
Message 22 of 28

Re: Full Fibre 900 - Slow download

What do you get on WiFi now? I spoke to the FTTP team today and he was Implying, not officially confirming ,that BT had a WiFi-6 router almost ready for launch
0 Ratings
Reply
AndyDufresne
Aspiring Contributor
1,180 Views
Message 23 of 28

Re: Full Fibre 900 - Slow download

WiFi does not exceed 160Mbps.

 

The fact that each of us gets varied speeds tells me they do have an issue with the new roll out of fttp that they are not acknowledging.

 

I told them if they didn't improve speeds within 14 days I was going to the regulator or told them to drop the price inline with the speed.

 

WiFi 6 router would be awesome but they also need to drop more features in their router.

https://twitter.com/FoodLewis
Daviscrowe
Beginner
1,011 Views
Message 24 of 28

Re: Full Fibre 900 - Slow download

Did you resolve this? I have exactly the same problem as everyone else no more than 250 at best. Most of the time its 150 can anyone explain how to connect directly to the Huawei box on the wall? Is that possible i have an engineer visit in a week cheers

0 Ratings
Reply
AndyDufresne
Aspiring Contributor
1,009 Views
Message 25 of 28

Re: Full Fibre 900 - Slow download

Hi

 

If your computer supports it you can connect to the ONT directly and will need to run the windows set up new internet connection wizard from the network adapter folder.

 

You'll need to login with bthomehub@btbroadband.com with any password I used BT.

 

I have the new Nokia ont BT are using so your setup maybe different. I got my issues resolved by emailing 

 

consumer-resolutionteam@bt.com

 

Hope that helps. They resolved my issues. But do some basic checks on your own computer too. They o my guarantee ethernet speeds so check your port is rated for the speed you purchased. I still get varying speeds between 160Mbps and 500Mbps on a 1Gbps connection on WiFi. But as I said above they don't guarantee based on wi-fi only ethernet.

https://twitter.com/FoodLewis
RM9
Beginner
747 Views
Message 26 of 28

Re: Full Fibre 900 - Slow download

So I had my engineer out today.

Strangely enough my download speeds on wifi were about 300.  Upload was stuck at 20.

Changed the wireless router to a new Smart Hub (other one was a week old), and the upload is now 100 and the download to the router is 900 which is what it should be.

No device in the house can get anything over 350 on wifi.

If I was to buy a better wireless router do you think the wifi speeds would be better? Im looking at the AC86U?

0 Ratings
Reply
AndyDufresne
Aspiring Contributor
726 Views
Message 27 of 28

Re: Full Fibre 900 - Slow download

A lot of devices Wi-Fi chips are limited to a maximum speed.

It's possible that your devices won't get any better speed from any router I would Google each device and see what their maximum speed should be.

https://twitter.com/FoodLewis
0 Ratings
Reply
RM9
Beginner
717 Views
Message 28 of 28

Re: Full Fibre 900 - Slow download

iPhone 11 Pro Max and MacBook Pro.

both should be getting more than 300 if the network supports it

0 Ratings
Reply