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Beginner
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Message 1 of 28

Full Fibre 900 - Slow download

Hello

Upgraded from 300 to Full Fibre 900.

It is showing as activated and in Hub2 connection is set at 1000.

However, my download speed is between 150 - 200.

Had an engineer out today, and his tests is giving the same results.

He seems to believe this is a matter for Openreach.

But if the connection speed to the Hub2 is stating 1000, does that not indicate that the issue is with BT?

I would welcome any suggestions because this is now beginning to annoy me.

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Contributor
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Message 2 of 28

Re: Full Fibre 900 - Slow download

The 1000 is the connection speed between the Openreach modem/ONT and the SH2 via the ethernet cable and has nothing to do with your connection speed to the outside world.

Did the engineer power down the ONT and SH2 for at least 5 minutes, this has worked for some people.

Also a factory reset of the SH2 has worked for some people.

What is your upload speed ?

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Beginner
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Message 3 of 28

Re: Full Fibre 900 - Slow download

Thanks for responding.

No he did not power any of either the ONT or SH2 down.

The upload speed ranges between 50 - 100.

I have done a factory reset of the SH2 but this did not help.

Will power down the ONT and SH2 when I have a chance.

Thanks for the suggestions.

Regards. 

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Beginner
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Message 4 of 28

Re: Full Fibre 900 - Slow download

@Stumpy21  I tried your suggestions and it is still the same.

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Contributor
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Message 5 of 28

Re: Full Fibre 900 - Slow download

Did they send you a new hub when you upgraded ? If so are you using that ?

Otherwise I don't think there is anything else you can try.

I would suggest you phone the FTTP team on 0800 587 4787 and when asked to describe the problem in words say "Broadband fault" this should take you through to a knowledgeable person who is able to test and check your connection and speeds from their end and advise what needs to be actioned.

Be aware with the current situation that you may be on hold for a while

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Beginner
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Message 6 of 28

Re: Full Fibre 900 - Slow download

Yes they did and I am using it.

They are sending out an Openreach engineer.

Thanks for the suggestions. 

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Aspiring Contributor
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Message 7 of 28

Re: Full Fibre 900 - Slow download

Hi,

I also upgrade from the Fibre 250 package to the new 900 package. My router seems to be getting circa 800mb download and 29mb up. However I’m getting really poor speeds from router to my devices.

I’ve got a new iPad Pro 10cm from my router it is is only getting 210mb down? - I’m basically getting the same performance as I was on the 250 package.

I’m wondering whether the router is up to the job? 

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Aspiring Contributor
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Message 8 of 28

Re: Full Fibre 900 - Slow download

Yep same issue with most people upgrading to 900 package.

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Aspiring Contributor
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Message 9 of 28

Re: Full Fibre 900 - Slow download

Hey

 

I can confirm I am also having this issue. I have the full fibre 900 fftp and should be getting 910Mbps down and 110Mbps up.

Spoke to the fibre team today they are sending out an engineer.

I have even plugged directly into the ONT as my laptop killer Ethernet supports PPPOE and the speeds are still slow.

All scenarios never above 300Mbps and average 160Mbps.

The fibre team mentioned they were doing diagnostics but didn't mention what speeds they were getting. They did get me to go to fast.com and perform a speed test which still displayed the above at the time showed 230Mbps.

I'll update when engineer has been in the week. Anyone else got this resolved?

https://twitter.com/FoodLewis
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Sage
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Message 10 of 28

Re: Full Fibre 900 - Slow download

Some have by using a third party router but you should wait for the engineer before diving down that route. In your case as you can't get the speedconnecting your laptop directly to the ONT the hub doesn't seem to be the issue.

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