Full Fibre 900 with WiFi - upload capped

[DavidM]

Hi @GDog2 and thanks for posting.

I'm not sure the engineer will be able to help with this. I can see your details in our queue, we deal with cases in turn and we'll pick this up soon.

Cheers

David

[GDog2]

I thought a quick update was appropriate.

As predicted - a waste of time.

Despite me repeatedly saying (and showing, from the BT app) that the speed to and from the Hub to the network was 900/50Mpbs, they kept telling me to connect to the hub using ethernet. Won't make any difference. Lecture on WiFi followed... 😣

It took four or five attempts for him to listen that the speed between OpenReach and the hub was what was being tested, and that the WiFi speeds, which I also showed him, were largely irrelevant.

He called someone who wanted him to connect HIS laptop to ethernet - as nobody else's tests are valid, but this laptop was broken / at home.

They INSIST the build is correct, so then starting musing on interleaves... (a cap I believe) - explaining that 100Mbps would be unstable 🤔

All rather frustrating and not a little insulting to my intelligence.

[dazza76]

I can imagine how frustrating that must have been for you. I think it would help BT manage expectations if they made it much clearer that the guaranteed upload speed is only 10mbps. I assume it must be buried somewhere in the T&Cs as it not stated on the "your products" page for broadband. It simply says "your normal available upload speed will be 110 Mbps". The use of the words "will be"  do give the impression that you should be able to expect that and it be provided. It states a minimum guaranteed download speed (which is my case is 700Mbps) so why does it not state the minimum guaranteed upload speed?

[GDog2]

It has now been marked as closed 😣

I suspect that the 10Mpbs covers them when you are on the EE dongle. Either way it is unacceptable, and I'm pretty sure that on 300Mbps my guaranteed minimum up was more than 10.

It will be interesting to see what happens to the upload speed if I drop back to 300

Part of the issue stems from their inability to understand why anyone would want fast upload speeds, despite throwing in 1000GB of cloud storage...

[dazza76]

It does strike me as odd that when @JohnC2 picked up my case it was finally sorted in short order. I now have the expected 100-110 upload speeds to be router. You often hear that FTTP either works as expected or not at all which suggests there must be a way of sorting this out for you. 

[imjolly]

@GDog2 

you just need to wait until your email reaches top of mod queue and they will then contact you and from other posts will sort out your connection problem.  as everyone thinks their case is a priority the mods reply to each case in order they are received so just a bit longer

[GDog2]

Thank you.

The fault was closed by the engineer, but someone else on 150 had found a problem and is sending another, different type of engineer on Monday.

[imjolly]

this is a configure issue not an engineer problem as last one found out      best waiting for mods but your choice

[GDog2]

I didn't ask them to. I didn't ask last time either.

I merely asked why it had been closed when it wasn't fixed.

The last one didn't find anything tbf and didn't seem to be very clued up on fibre.

[GDog2 · Accepted solution]

All sorted! Many thanks to JohnC2

🙂

A