Hi All,
Looking for some advice to an issue a friend is currently having with his installation Switching from VM to BT. Openreach engineer has been to carryout FTTP, however an issue has resulted unable to connect from a certain upgraded FTTP telegraph pole going to use on east side street across to house on west side due to not enough height.
This option was only considered after finding out when Openreach engineer arrive to do the installation that the existing telegraph poles on west side street for houses were not upgraded fitted for FTTP.
Openreach are now reporting back BT unable to complete job and say its up to BT to resolve. Who is responsible for sorting out this issue, and what action if any should the friend take on this matter. Any feedback would be appreciated. Cheers, Al.
PS: Both BT & Openreach site dsl checkers confirm FTTP is availble at the address.
Your friend needs to take it up with BT as your friend has no contract with openreach. It is up to BT to sort out with openreach
Your friend can only liaise with BT because Openreach are not customer facing , but BT have no involvement in providing whatever the solution to the problem may be , that could involve installing another pole so that the necessary height for the overhead cabling can be achieved, basically all BT will do is pass on messages they get from OR .
Its odd that this issue wasn’t spotted at survey by Openreach , but this type of issue happens on copper provision reasonably often , as an example, say a bungalow has a chimney bracket to attach the overhead cable to the property , that was an acceptable practice in the past , it isn’t acceptable today , should that bungalow order FTTP , the chimney bracket is not usable anymore , so if no other point on the property can give the necessary height for the cable , a new pole is put in close the the bungalow ordering service so the height can be achieved , potentially the pole is put in the garden of the bungalow if no other suitable place exists , that’s pretty much business as usual for OR