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Community Manager
Community Manager
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Full Fibre from BT - Your questions answered

What is Full Fibre?

We’re leading the UK into an exciting future with the next generation of fibre broadband. We call it Full Fibre and it means a dedicated fibre connection directly to your home, not your street. It’s the UK’s most reliable broadband technology and it’s going to be a game-changer.

Full fibre is our next-generation broadband, with speeds of over 900 Mbps and a more reliable connection than ever before.   We have launched and we are starting to roll Full Fibre out across the country. Currently, 8% of homes in the U.K. can get it, with the ambition to reach 50% by 2025.

 

 

What is the available speed on Full Fibre, including upload speed?

 Full Fibre has speeds up to 25 times faster than Superfast fibre and it’s super reliable.  Connect as many devices as you want to it: Full Fibre stays reliably fast, day and night.

There will be two packages available which will offer a download speed of 500MB/s with an upload of 65MB/s and a whopping download of 900MB/s with an upload of 100MB/s.

 

 

Is there a guarantee on Full Fibre speeds?

Yes, the following guarantees will be offered on our Full Fibre packages,

Package

Speed guarantee

Full Fibre 100

100Mb

Full Fibre 250

150Mb

Full Fibre 500

250Mb

Full Fibre 900

455Mb

 

 

Is Full Fibre available in my area?

It’s only available in a select number of homes at the moment. So keep trying or register your interest and we’ll tell you when it’s available at your home.

 

  

Full Fibre is not available to me, where can I find out when I can get it?

You can Register your interest here; https://www.bt.com/broadband/full-fibre.  We’ll let you know when faster broadband available in your area.

 

 

What will happen to my current phone (Landline) service when I go Full Fibre?

There will be no change to your landline service. If you’re coming from another provider you can request to keep your phone number.

 

 

Do I have an option to keep my copper-based landline?

Your copper-based landline will be unchanged.

 

 

What happens to the Full Fibre home phone service if there is a power cut?

If you have a battery backup unit installed, you will be able to make calls.  You can purchase a Battery backup unit from BT, this unit will power the phone handsets as well as the broadband.

 

 

Is an engineer visit required to install the new service?

We need some additional kit to power our Full Fibre technology. You'll need to have an ONT installed. If an Openreach ONT is already installed, no engineer visits are needed. If there isn't one already installed, we'll get an engineer over to you. 

 

 

What equipment will I need to have Full Fibre?

You will need an Openreach ONT and a fibre compatible BT Hub. This equipment will be supplied free of charge. 

 

 

How much will this cost?

 A comprehensive list of prices can be found on BT.com via this link, BT Full Fibre 

 

 

Will my existing hub work on Full Fibre?

Only if you have a fibre compatible BT Hub – these can be easily identified by the red WAN port on the back.

 

 

If I have a problem with the service is there a specialist helpdesk I should call?

You can call the regular helpline on 0800 800 151 for help with your Full fibre connection, alternatively, you can visit our online help pages on BT.com/help

 

 

I have a new BT Full Fibre plan but the MyBT Speed Test is not retuning the speeds that I expected. Do I have a fault?

It is most likely that you do not have a fault. To reliably test the speed to your BT Smart Hub, we recommend running the MyBT speed test on a device connected directly to your Smart Hub with an Ethernet cable.

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