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Ipmdfm
Beginner
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Message 1 of 3

Full fibre 900 upgrade, speed worse than 300

Joined Bt on Wednesday on full fibre 300 with 2 extra discs. Upgraded totay to 900 and halo one and speeds are all over the place. Upload sometimes higher than download. I cannot test on the app as it says, sorry we cannot test your speed at the moment, ensure you are connected to your smart hub at home and try again. . Try to go into my account and get the message that I cannot see upgrades at the moment . Called bt and they have said the hub shows 900 download but the most I've seen on fast .com admittedly via wifi was around 70-80. It was around 280 before the supposed upgrade 

 

Fast .com shows

 

56mpbs

Latency 

 

Loaded 8ms

201 ms loaded

Upload 65mpbs

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Full fibre 900 upgrade, speed worse than 300

have you tried a hub reset to see if that helps with package upgrade



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Ipmdfm
Beginner
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Message 3 of 3

Re: Full fibre 900 upgrade, speed worse than 300

Yes I've tried a hub rest, interestingly, my sky box has started losing connection also today after the upgrade

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