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Message 1 of 6

Full fibre broadband - install

Hive mind - looking to renew contract, possibly.

Looking at full fibre. Absolutely do not want a wire hanging from my house - we live in the country and current cable coming off a telegraph pole onto front of house, looks horrendous.  In fact it's hanging off - called Open Reach a few times to get it fixed back on but nothing actioned. 

Are there any options to put the cable underground , how would I progress?  Ideally no cable would be better but not sure connectivity quite there yet for this.

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Message 2 of 6

Re: Full fibre broadband - install

If your current service is overhead and FTTP becomes available it almost certainly will also be overhead .

As with anything , if you have the budget and ask in the correct place a bespoke underground solution could be provided , but on the basis that you pay a non refundable survey fee ( of somewhere around £300 ) and then the costs to provide underground service will be calculated, go ahead with this bespoke solution , the £300 is deducted from the costs , decide at this point it’s too expensive to proceed , no further costs, your service remains overhead , obviously without knowing the proximity of the pole to your property it’s impossible to provide even a ballpark figure , but if to get to your property underground would require a road crossing ( because the pole is on the other side of the road to your property) a standard road crossing would likely be be over £1000 just for that element of the total job.

If you want a ‘no wires’ (either visible or underground) solution then mobile broadband would seem to be the way to go , but the speed on offer may not be acceptable.

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Message 3 of 6

Re: Full fibre broadband - install

@fjames 

Not sure what package you're wanting but to get the high speeds and low latency full fibre is the best option as it's a fibre optic cable all the way from exchange to your property which light travels down.

As @iniltous has said if your current copper based connection is overhead then Openreach's full fibre drop cable will usually follow the same route. You can check though using https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

If it's overhead then when it's installed they will properly fix the fibre optic cable to the property 

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Message 4 of 6

Re: Full fibre broadband - install

Hi - thanks for your response and for attaching the link, super helpful - FTTP is not even an option and it's not a priority either 😞 

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Message 5 of 6

Re: Full fibre broadband - install

Hi - who is responsible for providing an underground option?  We're not over a road, it's on our side.  I haven't heard of mobile broadband before...I will do some research on this. 

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Message 6 of 6

Re: Full fibre broadband - install

You originally state ‘looking at full fibre’ , full fibre  is FTTP , if  FTTP isn’t available how can you be looking at full fibre ?

An underground option , is really a shift of existing service from overhead to underground, your provider  and that presumably  is BT if you are posting here on a BT Consumer forum , should be able to arrange that with Openreach, who are responsible for the external network, the process in essence, you contact BT about your existing BT service , they raise the appropriate order type , you pay £300 for a survey  upfront, Openreach visit and agree with you the method of moving service to underground, they work out the cost of the work , you state the pole is on the same side of the road as you , so no road crossing , but there will be still construction costs , plus any cable/jointing costs , so ( total guess , say the cost is  £1200 ) , minus the £300 , so you are sent an offer to do the work for £900 , if you agree , the work is done when you pay , or the work is done and then you pay , but it’s a pretty rare request and chances are many customers service reps may not be aware this type of thing is available, and consumers , once they know it’s £300 to get a contractually binding price , don’t proceed.

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