Full fibre broadband speed

[gg30340]

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@licquoricewrote:

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@Gorsoftwrote:

Contacted BT.  All their checks suggests the problem is at my end, so to eliminate the possibility of my 5 year old BT modem being the problem, the lovely lady from Belfast agreed to send a replacement upgraded model.  

Thanks for all the help.

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There is no 'upgraded model'.

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He may be sent the latest EE Smarthub.

You will no doubt be asked to return your "old" BT Smarthub. Whwn you send it back make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.

[licquorice]

Possibly, either way the Smart Hub2 is perfectly capable unless faulty so no requirement for an 'upgraded' Hub.

[gg30340]

I agree but I think the OP must have a Smarthub and not a Smarthub2 as he stated that his Smarthub did not have a dedicated WAN port and the engineer had to change the setting for port 4.

EDIT: I have just re read what the OP posted and I was mistaken. He did say that he had a Smarthub 2 and not a Smarthub as I have posted.

@chrisjp 

 I am aware about the Ethernet port needing changed to WAN if it is not already set as a WAN port but you may be correct about the SM2 not having a dedicated WAN port. I just assumed, possibly incorrectly that this was now the case because of what the engineer had said to the OP.

[chrisjp]

My SH2 also doesn't have a dedicated WAN port, but in the Hub Manager you can toggle the port between a WAN and a LAN port. That's what the engineer did when he "changed the setting".
I thought all SH2s were like this, but maybe later "upgraded" SH2s do have a dedicated WAN port.
I suspect, though, that the BT agent who claimed to be sending out an "upgraded SH2" was talking the usual nonsense that these woefully badly trained agents do!

[licquorice]

In message 5 he says he has SH2.

[iniltous]

As stated , if the existing hub were incompatible then a new one would be sent out as part of the upgrade to FTTP , regardless of it being ‘upgraded’ model or not , it’s a reasonable course of action to take as it’s an item to tick off the suspect list, hopefully this will fix the problem, indicating it was faulty rather than incompatible.

FWIW , my relatively new SH2 doesn’t have a WAN port as such , just a switchable one from LAN to WAN and although I don't  have FTTP availability, should I get that upgrade path at some point , I won’t need a replacement router .

[gg30340]

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@licquoricewrote:

In message 5 he says he has SH2.

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I was editing my post while you posted.