Full fibre delivery after installation

[bluedoo62]

Hi

i I am getting full fibre installed on Friday AM my delivery from bt not getting delivered until Friday afternoon 

I already have a smart hub 2 , what is in the package ? Is it just a patch cable and if so will the installer have one

why do bt wait until the last minute do dispatch things it is nearly a month since I ordered

thanks

[licquorice]

If you already have an SH2, you just need to set port 4 as full fibre (FTTP) and connect it to the ONT (optical modem) with an Ethernet lead.

[bluedoo62]

Yes that’s what I thought

but what is in the delivery from bt 

[licquorice]

Probably another SH2, who knows with BT!!

[bluedoo62]

No they said as I already have a sh2 

the delivery says it is a C to P welcome package 

[Keith_Beddoe]

@bluedoo62 

See this post for an explanation.

https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-500-Router/m-p/2290500#M345994