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Message 11 of 24

Re: Full fibre install with Complete WiFI

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Why do you want white discs if your black discs currently work?

 

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Message 12 of 24

Re: Full fibre install with Complete WiFI

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Did it not say further in the thread that black ones don't work with the 900 full fibre hubs?

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Message 13 of 24

Re: Full fibre install with Complete WiFI

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No, read message 5.

The black discs ONLY work with the SH2 which you will already  have and still use for fibre900

 

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Message 14 of 24

Re: Full fibre install with Complete WiFI

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Whatever discs you currently have will work, they'll just need resetting. You seem to be as confused as we are now what colour you have.

Message 8

"No, I must learn to proof read what I write. I have 4 of the white discs, will be getting only 1 of the black ones with the full fibre kit."

Message 10

"I'm getting 900 next week with Complete Wifi, I only have black discs at the moment, so how do I get the white ones?"

Only black discs are supplied with Complete WiFi and remain BT's property.

White discs are bought by you from the BT Shop and are your property.

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Message 15 of 24

Re: Full fibre install with Complete WiFI

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@pippincp I think you need a trip to Specsavers, this is a different poster to the original 😀😀😀

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Message 16 of 24

Re: Full fibre install with Complete WiFI

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How right you are.🤣🤣🤣

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Message 17 of 24

Re: Full fibre install with Complete WiFI

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@licquorice Thanks for that, I'll sit tight and hold onto my SH2 and black discs.

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Message 18 of 24

Re: Full fibre install with Complete WiFI

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Hi, OP here ! 
 I stuck with the original white discs and can confirm that they work well with full fibre 900. The only issue was that the smart hub 2 that I had did not support FTTP - seems there are two varieties out there. This seemed to fox the engineer and he left me on the phone to BT to get a new one delivered - so potentially 3 days without services. I found one on Amazon which was delivered next day and got it working by myself…

worth checking you have the right hub- don’t assume it’s right one as BT did…

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Message 19 of 24

Re: Full fibre install with Complete WiFI

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Both versions of SH2 work with FTTP. The 'engineer' was incorrect.

Originally, there were 2 versions of hub, one with a dedicated red WAN port and 3 LAN ports and one with 4 LAN ports. A firmware update many months ago provided an option in the hub management page to toggle LAN port 4 from a LAN port to a WAN port on the second version.

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Message 20 of 24

Re: Full fibre install with Complete WiFI

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@licquorice 

Other Opticians are available.