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Pagalot
Beginner
469 Views
Message 1 of 7

Full fibre issue

I had full fibre 150 installed on Monday, BT has still not sent a router, I have an airport Extreme router, no matter what settings I try nothing works, my line is activated, spoke to support 6 times and still cannot get the router to detect the fibre, "connected no internet"

 

Can anyone help me out please with what I'm doing wrong

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6 REPLIES 6
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Full fibre issue

You just need to enter the generic PPPoE credentials of username bthomehub@btbroadband.com and password BT.

Are you sure your FTTP has been activated?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: Full fibre issue

Is it FTTP with the ONT or is it G.FAST?



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Pagalot
Beginner
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Message 4 of 7

Re: Full fibre issue

How do I find out which it is? Sorry I'm useless at all this mularkey.

 

I was told by FF team that it was activated my yellow light to the left of router is flashing

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pippincp
Sage
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Message 5 of 7

Re: Full fibre issue

What are you connection the airport to, the telephone socket or a unit on the wall?

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Pagalot
Beginner
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Message 6 of 7

Re: Full fibre issue

Unit (modem) 

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pippincp
Sage
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Message 7 of 7

Re: Full fibre issue

FTTP then. The details @licquorice gave you should work but as he says has it been activeted? Give the FTTP team a ring. 0800 587 4787

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