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Beginner
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Message 1 of 32

G Fast Activation

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Hi!

G Fast and Fibre To The Cabinet is now available at my local cabinet (Greenhithe exchange cabinet 25). I called BT to discuss upgrading but was told that G Fast is available but they are unable to upgrade me and it's not showing as an upgrade option. The advice was to call back in a week, to be told that its available but not activated and to keep calling back.

Is the activation an Openreach or a BT activity?

Thanks for any advice

Screenshot_20191211-194806_Chrome.jpg

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Distinguished Sage
Distinguished Sage
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Message 2 of 32

Re: G Fast Activation

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Openreach

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Message 3 of 32

Re: G Fast Activation

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Its openreach who will decide when available and you will be able to order when you see it showing available on dslchecker



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Beginner
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Message 4 of 32

Re: G Fast Activation

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Openreach have it showing as available, however BT say that it needs to be activated before they can offer it to me. Does the activation sit with BT?
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Distinguished Sage
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Message 5 of 32

Re: G Fast Activation

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There is no G.FAST showing on the dslchecker result you posted. It shows FTTPoD which is something totally different and expensive intended for business use



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Distinguished Sage
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Message 6 of 32

Re: G Fast Activation

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@Zilla80 wrote:
Openreach have it showing as available, however BT say that it needs to be activated before they can offer it to me. Does the activation sit with BT?

The activation cannot possibly sit with BT as the service is available to all providers from Openreach.

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Beginner
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Message 7 of 32

Re: G Fast Activation

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G.Fast Multicast is listed under Other Offerings
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Beginner
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Message 8 of 32

Re: G Fast Activation

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Thanks, so is it best to keep contacting BT to check when it has been activated? Desperate to upgrade from DSL!
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Distinguished Sage
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Message 9 of 32

Re: G Fast Activation

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Just keep checking the DSL checker page that you posted, it will show available as soon as it becomes so.

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Beginner
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Message 10 of 32

Re: G Fast Activation

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That's what I'm trying to understand as the DSL checker above shows that G Fast is available under Other Offerings??
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