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Distinguished Sage
Distinguished Sage
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Message 21 of 32

Re: G Fast Activationc

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Looking on street view, the exchange is just past St Mary's  church on London Road. There is a cabinet outside the exchange but no number visible, there is also a cabinet on London Road on the opposite side to the junction with Sanderling Way, again no number visible.

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Beginner
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Message 22 of 32

Re: G Fast Activationc

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I believe cabinet 25 is the one on London Road, the exchange is opposite the church. Distance by road/street is approx 1300m, with the cabinet between. The road next to us has fibre.
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Sage
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Message 23 of 32

Re: G Fast Activationc

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Cab 25 has had FTTC available since March  2013 and is located in this area DA9 9RG.

 

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Distinguished Sage
Distinguished Sage
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Message 24 of 32

Re: G Fast Activationc

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That's about the right distance for your expected ADSL speed. How far from the cabinet are you, if the cabinet is between you and the exchange I don't understand why the checker isn't showing some level of VDSL capability.

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Beginner
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Message 25 of 32

Re: G Fast Activationc

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@liquorice By road the distance is 354 metres from my house to cabinet 25. Is that distance suitable for VDSL?
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Distinguished Sage
Distinguished Sage
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Message 26 of 32

Re: G Fast Activationc

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Absolutely, even at 1300M there should be a reasonable figure for VDSL.

What does the checker show if you enter your full address rather than phone number?

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Beginner
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Message 27 of 32

Re: G Fast Activationc

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My full address shows that fibre is available, however when I enter my phone number as well, it says that fibre is not an option.
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Distinguished Sage
Distinguished Sage
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Message 28 of 32

Re: G Fast Activationc

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I think the best thing to do is speak to customer services and get them to raise an ORDI (Openreach database integrity) request with Openreach.

I doubt you will get G.fast at that distance from the cab but you should get around 60M VDSL.

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Sage
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Message 29 of 32

Re: G Fast Activationc

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No chance of G.Fast at that distance.

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Beginner
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Message 30 of 32

Re: G Fast Activationc

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Thanks. I've requested an ORDI