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pricer592
Aspiring Contributor
258 Views
Message 1 of 9

GETTING FOBBED OFF

Hi all , So been trying to get BT to fulfill their obligation on their stayfast guarantee of fibre broadband , promised 22mbps stay fast , lucky to be be getting 16mbps, this is from day 1 of my contract as of 21st feb 2020, lots of engineers later and a supposed cease and resupply of my connection from 1 cab to another , i have ended up with NO broadband at all , yes they have put my mobile on unlimited data as well as sending me out the minihub (which doesnt work, but now have a tactical hub) .My router is flashing purple and has been for approx 10 days now . I have contacted BT by phone only to be told my broadband account has been switched off and that i need to start a new contract . i am now being told that i can no longer get fibre (fttc) which i was getting before they switched me off and they are now stating that i can only get copper and a speed of between 1 and 5 mb. My question is , is there anyway to check if there is still fttc in my area.(my neighbours are happily getting 30 to 40 with BT.

Thanks in advance 

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8 REPLIES 8
imjolly
Distinguished Sage
Distinguished Sage
254 Views
Message 2 of 9

Re: GETTING FOBBED OFF

enter your phone number and post results if number does not work then use address not post code

https://www.broadbandchecker.btwholesale.com/#/ADSL



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pricer592
Aspiring Contributor
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Message 3 of 9

Re: GETTING FOBBED OFF

pricer592_0-1619081996952.png

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: GETTING FOBBED OFF

as you can see the checker shows that FTTC is 'unavailable' at present



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pricer592
Aspiring Contributor
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Message 5 of 9

Re: GETTING FOBBED OFF

Thanks for that  looks like i need to contact the ombudsman then , been paying for fibre broadband for over 12 months and its not actually available here , the plot thickens

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: GETTING FOBBED OFF

again according to dslchecker you were receiving VDSL/FTTC on 8 April 2021

 



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pricer592
Aspiring Contributor
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Message 7 of 9

Re: GETTING FOBBED OFF

strange that its not available now , since bt turned off my broadband for a cease and resupply i cant get fibre

 

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NeilO
Moderator
Moderator
141 Views
Message 8 of 9

Re: GETTING FOBBED OFF

Hi @pricer592 I'm really sorry to see you're having problems with your broadband. The checker results indicate the cabinet is FTTC enabled but it is not accepting new orders due to engineering works.  

We'll be happy to get this looked into if you send over your details. I'll send you a private message in a moment so you can get in touch with the moderation team. You'll find the private message by clicking on the envelope in the top right of the community website.

Thanks

Neil

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pricer592
Aspiring Contributor
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Message 9 of 9

Re: GETTING FOBBED OFF

@NeilO 

message sent

 

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