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Ryan_J
Aspiring Contributor
332 Views
Message 1 of 7

I have just checked the openreach website and it says it’s available in my area but when I try to order it / upgrade my bt broadband it says it’s unavailable how can I get this resolved I’ve even called in and they can’t put a order in.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: GFast

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@Ryan_J wrote:

I have just checked the openreach website and it says it’s available in my area but when I try to order it / upgrade my bt broadband it says it’s unavailable how can I get this resolved I’ve even called in and they can’t put a order in.


Its no longer being sold, in favour of FTTP.

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Ryan_J
Aspiring Contributor
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Message 3 of 7

Re: GFast

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It’s not even been built in my area 

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Keith_Beddoe
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Distinguished Sage
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Message 4 of 7

Re: GFast

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@Ryan_J wrote:

It’s not even been built in my area 


But it is in other areas, and that is where the resource is being concentrated. You will have to stick to Fibre 2, which is fast enough for most people.

https://www.ispreview.co.uk/index.php/2020/06/openreach-confirm-g-fast-broadband-rollout-paused-unti...

Since then, its been reported that rollout has stopped. This has been raised before on this forum.

 

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Keith_Beddoe
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Message 5 of 7

Re: GFast

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Ryan_J
Aspiring Contributor
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Message 6 of 7

Re: GFast

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It’s frustrating because the street down from me can get g fast so I don’t see why I can’t and when I went onto EE website it’s says I can get fiber 100 which I know is powered by BT so I’m very confused on what is happening here, I would understand if fttp is round the corner or has been built but that’s not the case at all, yes they are planning to get it done in my area by November December time but that’s a good while away yet.

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pippincp
Distinguished Sage
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Message 7 of 7

Re: GFast

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EE is not "powered" by BT, it is a totally different company owned by the BT Group the same as Plusnet.

If FTTP is coming this year Openreach may have issued a stop sell on G.Fast for your area and the EE site may not yet reflect it.

You could always transfer to EE if you wish, they will also sell you FTTP when it becomes available.

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