Getting 55/10 speeds since contract renewal - used to get 76/18

[JimFraggle]

Hi,

My contract renewal came into effect yesterday - like for like, but now I notice that my connection is slower and it's showing as 55/10 in the route status, whereas it used to be 76/18. I was one of the ones who got the free Infinity speed upgrade last year. Is this coincidence, or have they downgraded my connection?

Pete

[NeilO]

Hi @JimFraggle Sorry about that, I can see it was the mod team who got this sorted for you before so we may need to change the profile back again.  I'll send you a Private Message with details on how you can get in contact with the mod team. 

[NeilO · Accepted solution]

Hi @JimFraggle thanks for speaking with me there, I've made arrangements for that error to be corrected and your speed will increase overnight. 😀

[JimFraggle]

Hi Neil,

Thanks for looking into this - the upstream is now ok and showing 20 in the router. However, downstream is only showing as 57.70 rather than the 76 or so that it previously ran on.

Would you be able to follow this up again?

Thanks!