I was a long term customer of BT from Sep 2012 to Feb 2017, and then moved to Plusnet as they were offering much cheaper prices for the same speeds.
Now however, it appears that FTTP is available in my area and the order has been placed (£60 setup fee, £59.99 a month, yikes) however I'm very excited.
I put my details into the DSLChecker and it says that this will be a Stage 2 installation, however checking a few days ago it did say Stage 1. Does anyone have any experience with that changing?
My installation date to my address (BT47 3WW) is on 4th December 2018. Is there a way I can find out when exactly the First Stage Engineer will be visiting to run the lines?
How does it all work? As I'm paying for the highest tier, I heard on the phone that the Engineer on Install Day will install Ethernet in up to 3 rooms for me. Is this true, is it hard to do? etc etc.
Just some information on the general FTTP Installation (Which says Stage 2 on the Checker) would be appreciated.
There's mixed details online.
The Openreach guys went ahead and installed the cabling into my road this week, and I went out to them to say hello and they offered to install the ONT Unit inside my house and that's all been done and the cables are all running and the lights are on in the ONT (Except for the Activation light, that's still blinking).
My scheduled activation is 4th Dec but I was wondering if there's a way to just do it now?
There would be other infrastructure to complete, and it also depends on how much work the ISP has to do as well. I would consider that the date you have been given, is very realistic, so I would just wait.
I have merged this with your original unsolved thread.
Personally, I would just leave it, as there will be others in the same situation. Two weeks from installation to activation, would seem reasonable.
It can take that long for most broadband provisions, as there are a lot of back-end systems like billing, plus a few others, that need to be in place before the connection is brought into service.