I pay THE MOST; so, there's no excuse for POOR SERVICE.
I do have PHILIP JANSEN'S EMAIL ADDRESS. Start at the top, and work your way down.
Is that why you haven’t renewed? To get better service? Doesn’t really work that way.
If you can provide the information wanted as the start of the thread, we can help.
I mean, it is public information. Feel free to send him an email.
Having the BT CEO email address is public knowledge just you can't post it on forum. It is your choice your are paying full price with no discount and it is up to you to be pro active and phone 0800800030
it would be helpful if you can post some stats to show your 'poor service'