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NicholasM
Beginner
303 Views
Message 1 of 44

Getting a connection

I live in a Welsh village that is fully connected to fibre optic broadband but for some obscure technical reason my house (which is actually closer to the green box than many of my neighbours who are getting faster broadband) is said not to be able to have it. Clearly this is a technical issue that BT/Open Reach should be able to resolve pretty easily but how do I persuade them to sort it out? Which button do I press?

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43 REPLIES
Distinguished Sage
Distinguished Sage
293 Views
Message 2 of 44

Re: Getting a connection

enter your phone number and post results  remember delete number

this will show what is available to you



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NicholasM
Beginner
279 Views
Message 3 of 44

Re: Getting a connection

I have been through the process of applying for the connection and at first I get the good news reply that it is available. But when BT staff try to process the order for me they hit a brick wall. What I want to find out is how you put pressure on BT's technical people to sort out the technical obstacle which they admit is there.

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Zombie
Expert
276 Views
Message 4 of 44

Re: Getting a connection

Hi @NicholasM i think @imjolly link didn’t work for some reason, can you put your phone number into this link https://www.dslchecker.bt.com and post the results, removing your phone number before doing so. 

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NicholasM
Beginner
232 Views
Message 5 of 44

Re: Getting a connection

Sorry I don't know what this is or who imjolly is which is why I didn't hand out my phone number. I asked a specific question about how one puts pressure on BT to make a line available and there seems to be no answer.

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Distinguished Sage
Distinguished Sage
230 Views
Message 6 of 44

Re: Getting a connection

this is a community forum where customers help customers.  if you want help then you need to post some information  all you need to do is enter your phone number and then post the information you can see but delete phone number before posting  this will show what is available to you for broadband  you can see numerous other posts where the person has posted this exact information  you should leave the exchange and cab information

http://dslchecker.bt.com/adsl/adslchecker.welcome



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NicholasM
Beginner
221 Views
Message 7 of 44

Re: Getting a connection

Ok, thanks for your help, but I have already done this checker, as have BT sales staff on several occasions. The number is clearly one that connects to faster broadband as BT have repeatedly confirmed when the test is done. It is what happens AFTER this that is the problem when, to their surprise and mine, at the last minute it suddenly decides it isn't available after all. I want to take this forward and that surely means local engineers investigating the problem. I want to know how to get them to do that.

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Distinguished Sage
Distinguished Sage
217 Views
Message 8 of 44

Re: Getting a connection

I don't know why you are so reluctant to post the information but by doing so the forum member may be able to help you progress your problem and failing that the forum mods who are BT employees may be able to help - but need information first



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NicholasM
Beginner
205 Views
Message 9 of 44

Re: Getting a connection

Sorry I am new to this and one does have to be careful online so forgive my caution. Nothing personal! I have done the check as you suggest and it confirms a rate of up to 2MB which is right and gives no indication that faster broadband is available at my address when everyone else in this tiny village gets it. That is my problem in a nutshell.

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Zombie
Expert
192 Views
Message 10 of 44

Re: Getting a connection

If you know a neighbours phone number who has fibre try putting their number in the checker and seeing if you are both connected to the same street cabinet number. As you might be in a different street cabinet than everyone else, just because there is a cabinet down the road doesn’t mean that your line is in there. It’s not uncommon for next door neighbours to be in different cabinets. You could be in a cabinet that hasn’t been enabled yet for fibre. 

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