We have Fibre 250 package and we are only getting on average between 30Mbps and 140 Mbps, fastest I have ever seen is 180 but it dropped back down during the test. It doesn't matter which PC we use or whether its on Wifi or Ethernet cable. PCs are new and high spec. The online troubleshooter is useless, first it says it cannot find the hub so cannot run the speedtest, then after selecting Yes I'd like to check my connection it finds the hub then runs a speed test but no results that I can see.
This is what we are supposed to get:
Normal available speeds
Your normal available download speed will be300 Mbps
Your normal available upload speed will be49 Mbps
Minimum guaranteed download speed
Your minimum guaranteed download speed will be150 Mbps
Your Stay Fast Guarantee
You'll get £20 back if you don’t get the speeds we promise you.
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